I went into 4 Sisters on my lunch hour for a simple repair of a cracked acrylic nail. \r
Poor Verbal Communication - when I walked in, there was at least one nail tech seated at a work station with no customer in her chair. After I stated my reason for coming in, she pushed the client chair out with her foot! I took that as an indication that I should sit down.\r
Poor English Comprehension Skills; Poor Customer Service - I stated that I need the nail repaired and showed her the crack in the acrylic. I also stated that I did not want any drilling. The nail tech told me (twice) that I needed to pick a color. I explained that Imy nails had only clear polish on them, which should have been obvious. There was no color on my nails; I had a french manicure. The nail tech finally understood this but seemed rather annoyed and hostile. She then stated that she did not have the type of tip I had on my nails. I explained that I had a set of the tips which she could use. However, this was not necessary, as all that was needed was filling in the crack with acrylic. The nail tech proceeded to apply acetone nail polish remover to my nail. Of course, this burned at the area where my nail was cracked. But there was no need to use nail polish remover, as I had no color on my nails and all that was needed was to fill in the crack and coat the bail with acrylic. She then stated ""I use acetone on you and it burns you so I can't do it. Sorry"". The nail tech then got up from her chair and walked away. She was very hostile. Overall, this was a very bad experience. I have had nails repaired before with no problem. I do not recommend 4 Sisters Nail Salon.\r
Pros: Location
Cons: Poor English, poor customer service skills, bad attitude
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