I have been a loyal customer of a competitor for several years, having been there several times. I had talked to that shop about piercing my daughters ears, but when I took her in, they told us they don't generally pierce children under 12 (she is 6). We had planned this as a big event, and I wanted to be able to follow through. We called my husband, who found STTP on citysearch and sent us there based on the great recommendations.
The shop staff was all fantastic and extremely professional. They confirmed that both of us were ready for the piercing, that we knew about what we would have to do for aftercare, and even that I was the legal guardian. Emily explained everything she was doing, showed her the tools (but not the needle), and talked her through the whole thing. A second staff person stood by and gave her some water to drink between the first and second ear.
This was a big rite of passage for my daughter, something I told her she could choose for herself when she was ready. The staff treated her so well, and really honored her as the customer. Above all, I appreciate the clear focus on her, her readiness, and making sure she had a positive experience. Thank you Emily & all!
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