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Businiess name:
Hillstone Midtown NYC
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Review by:
citysearch c.
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Review content:
I had been to this particular location a few other times--to meet friends for drinks--but this was my first dining experience. After a day of shopping, my mother & I went for a late lunch. I didn't realize they only served local/small brewery beers (which I don't generally drink). Our server, CARA, was very accommodating and brought me samples of 2 beers to try (I went with a glass of wine). My mom ordered the Asian chicken salad(?) and I went for the Black Bean & Rice veggie burger. I asked our server a few questions about what it had on it. When it came, I noticed right away there was mayonaise on it. (I hate mayo.) Okay, so I scraped off the mayo and was planning to make the best of it. I took a bite--it was awful. There was some sort of barbeque sauce on it. I took another bite to see if maybe I could like it; but it was really bad. I took off the ""burger"" and was just going to eat the roll & toppings (b/c I didn't want to be a pain in the a** customer who sends things back) only to find there was also mustard on the bottom (hidden underneath the 'burger'). Yuck. Just as I was trying to salvage something from my meal, CARA walked by and asked how everything was. I said I was discovering all sorts of toppings that I did't realize were going to be included. She was so apologetic and offered/insisted having the kitchen bring out a new 'burger' without the mayo, mustard or bbq sauce. She brought it out about 5 minutes later (and it came with a whole new order of fries too!) and it was 1,000% better tasting. She came back a couple minutes later to check and see if I was happy with it. When the bill came, they did not charge us for the second 'burger.' The fries were awesome and my mother said her salad was great too. When we left everyone from the host to the other servers were extremely friendly. I don't know if I would re-order the same meal, but I would definitely go back because the great customer service made up for what could have been a very bad meal.
Pros: Very good customer service, spacious booths, quiet.
Cons: Lighting was too dark for the afternoon.
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