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Businiess name:
Volkswagen Santa Monica
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Review by:
citysearch c.
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Review content:
Bought a new VW last month from VW Santa Monica.
I came in to buy a car with 4 weeks of research, 4-5 quotes, and pages of numbers and data I easily found online. If you're feeling ripped off after buying a car, it's probably your own fault. I knew what a good deal was on my VW, and I knew what a great deal was. In the end, I got the great deal and it worked out for me and the dealership.
Vante was my salesman, and he was great. Straightforward, helpful. He drove me to the detail shop to check out my car, hook up my bluetooth and hang out with me for a bit after I had paid for it.
Unfortunately, this is a positive review on what could have been an extremely negative experience. I had problems with my car soon after taking delivery of it. Looking back it was a minor issue that appeared serious. VW Santa Monica managers and staff took it very seriously. Even going so far as to offer to unwind the deal or give me a different car. In the end, it was an easy fix and I kept the car. Haven't had an issue with it since. I'm sure it was an embarrassing situation for them, but they fixed it, and the fact that they offered several resolutions made me comfortable with them and the car.
Would recommend them easily.
Pros: comfortable experience, good salesman, great deal
Cons: bad reviews
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