AAA Travel Inc. is the absolute worst travel agency I have ever dealt with. I used them for a vacation trip for my parents and other relatives who were going to India for a marriage.
First of all, the tickets were not confirmed and they were standby, which is a detail the agent left out. So what happened? The plane is overbooked and they come home. I called and complained to the owner and she said she would sort it out. She would not give me a refund either.
I get a call two days later at about 3 PM and she says that I got the tickets confirmed for tonight's flight at 7 PM! I was shocked! How could we make it in such a short notice. She said otherwise I would have to wait a week. I mean, people have their vacations planned in advance and have taken a leave of absence at work, how can they change it because this agent screwed up?
I hurriedly called my parents and relatives and got all six of them to the airport. Once there, we are hassled by Air India saying they have no confirmation. I called the agent back and she was "busy with other things" according to the person who answered the phone.
Air India didn't bother to help us either. Finally I talked to a supervisor and got it sorted out and explained what the agent did. He told me they have had several complaints against AAA Travel, but the brass at Air India won't do anything because she sells so many tickets.
More like cons people. I got a hold of her later and she was making up excuses and lies. They had another problem when they were to return back to the U.S. because the return flight was not confirmed. Luckily, they got it done at a local agent in New Delhi.
I would not recommend anyone to risk going to this lady. Upon telling my stories to others, I found out several people in Chicago who have been duped by the conniving people at AAA Travel. They are a disgrace to the Indian community.
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