Quick review:
After 2+ years of letting the pros outway the cons, the cons finally win. I will never shop there again.
Long review:
I have a hard time writing a bad review of ABR, but I feel like I finally have no choice.
The good part of ABR is the mechanics. The bike mechanics there are great, professional, and personable. The mechanics are so good I've worried that writing a bad review would affect their livelyhood. They don't deserve it.
They also turn work around quickly which is great if you need help in a hurry.
Also, ABR often has rare parts no one else has. And they are knowledgable about things like dymo hubs, roloff hubs, etc.
That said, so are other bike shops in the city and other mechanics are really good too. So a shop needs to be more than just that.
The bad part is Aaron himself. What more can I say. He would have 10x the buisness if he would just stay home and let his guys work. He is rude, arrogant, and not half as knowledgable as he would like to pretend to be. He may know some things, but his own arrogance has kept him from learning new stuff, or really taking care of that important person in his shop, the customer.
ABRs prices are also unreasonably high. I can buy discount parts, but don't choose to. I want to support my local shop, and I want them to stay in buisness, that way I have a resource when I need a last minute part. However, I get a tad annoyed when I start getting gouged by pricing. Especially when I have spent several 1000s of dollars there over a couple of years. Giving the customer an occasional break is called advertising. Lots of good local shops do it and still manage to stay in buisness.
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