Today I popped into wet seal for a quick browse. The sales people seemed friendly enough but it turned into a nightmare! As I was being checked out by the store manager, Christie, (who barely looked old enough to drive) I started to get slightly annoyed. Although there were huge sale signs and mark downs written on the tag, she couldn't understand how to ring up the clothes and had to keep asking other associates for help. Christie kept pushing the store rewards card and told me it would be free but a $20 charge showed up on the reciept. I find it hard to believe that the store manager had no idea how the store card works. She messed up so bad she had to void my transaction and re enter the clothes. No big deal right? WRONG. She failed to void my credit card for the first transaction. Infact, she rang my card twice. (over a $200 charge) She offered little help and refused to manually refund my credit card. She kept insisting that it was voided even though I never signed a refund receipt. I asked the assistant manager Sam for help and she informed me that she 'didn't know anything about credit cards.' That seems pretty strange for a retail store manager. After several calls to my card company the charge is still pending. I even called the district manager ,Zenia. I was given no apology or compensation for this hour plus nightmare. Does anyone at wet seal know how to handle a simple refund? I left with no clothes and $200 less in my bank account. INSANITY!
Pros: cheap clothes
Cons: completely incompetent managerial staff
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