I started going here for hair extensions over 2 years ago after I had a major surgery and lost a good deal of my hair. I was ecstatic when I first met Alyssa and she told me all about Great Lengths. I had her put them in right away and I was hooked. She initially did a wonderful job. No complaints what so ever.
I temporarily moved away and while I was gone realized I was paying more then twice what I should have been!!! While in Oregon I was paying $1,200-$1,800 for ""length and fullness"" as she calls it. Basically it's 4 bundles of hair. While I was in Arizona I was going down to Scottsdale and paying $900 after tip for the same thing!!! Seriously, what a rip off!!!! I'm literally paying her hundreds of extra dollars just because it's her. So putting that aside after I moved back up to Oregon I needed new ones in. I can't fly down to Arizona just to get them so I decided to see Alyssa again. I did tell her how much I was paying in Arizona for the same thing, so she came down. For 4 bundles of 20"" she would probably charge $1,800 if not more. She agreed to come down to $1,150 and I wasn't getting color (which was included in Arizona for the $900, so I wasn't getting a good deal). I was desperate so I said ok. It took a month for the extensions to come into the salon!! Apparently this wasn't her fault. What was her fault is at the very end of the session she decided to charge me an extra $120!!! She said this was because taking them out took longer then normal. Well when I had them ordered she took a look at my hair, so this was no excuse (and you pay half when she orders, half when the session is over so she should have said something then). Not only was my husband not happy with this extra ""just because"" expense but within a few days my extensions started shedding horribly! I have NEVER had them shed this bad. I can't run my fingers through my hair without a good amount coming out. I've even had a few bonds pull out already. When I told her about this and how I wasn't happy she had the audacity to say maybe it was my own hair. Hello... you do NOT say to someone who lost hair due to cancer surgery that she is probably loosing her hair again!!!! SOOOOO insensitive! I received NO apology from her or any attempt at making things right. I am seriously hurt by her unprofessional comment and obvious carelessness for her clients. Especially since I was going to her for a few years!
If you bring this review up to them don't let her fool you, I WAS getting Great Lengths in Arizona, I DO take care of them (for how much they cost it would be a shame not to) and I loved the job that the last lady did!
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