Medical care is the ultimate customer service industry but this place doesn't exactly believe it the way I do.
I always feel worse once I get into the waiting area because the front office staff just isn't friendly. They treat patients like numbers. They joke and have fun behind the glass then look up & bark commands to sit and wait. I've seen older people come in having difficulty hearing and even they can't get a smile or an understanding explanation. I do like my doctor and keep going back because of his level of care but each and every time I consider going somewhere else because I don't want to face the front office. My best front office service came on a day when the computers were down & they were forced to look at patients to ask questions and they did smile and sound helpful which seems like a contradiction but that's the way it was.
Great location, mostly great doctors but here is my breakdown.
Dr. Sprute and Dr. Griggs are both very short with patients and non-sympathetic. They are very well respected but poor bedside manner for my taste. They make me nervous and I feel rushed in their presence.
Dr. Alberda has a great bedside manner but sometimes seems too wishy-washy. Very thoughtful and understanding, takes the time to listen. I don't always leave with a diagnosis but rather something like: ""it could be this or that and there's no way to know which one or the tests to find out if it is this are too invasive or non-cost effective so let's just wait it out""
Dr. Adkins let my husband cough very loudly and uncontrollably for about an hour while he sat 10 feet away on the other side of the door in clear ear shot before I had to physically find someone to come in and see him. The entire staff save for about two nurses I caught with their purses in hand had already gone to lunch and Dr. Adkins sat making notes in files. When I (very angrily) told him he better come on in he told me he would when he was done. When he came in he was still very cold and cocky until the second he put stethoscope to chest and heard the sound of Pneumonia. Then it was all apologies and good care. He even gave us his cell number and I suspect was worried we'd complain. Although it was a year ago this month I am still very upset at his cavalier attitude and sudden reversal. Since then though he has been adequate but I wouldn't give him great in the customer service department.
Hope this helps someone.
Pros: downtown location
Cons: front office, long waits, some good doctors some bad doctors
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