I am getting married in 1 month and brought in my 14k white-gold wedding band with 7 smaller diamonds to be resized and engraved. Instead of measuring my finger, Richard Kenneth measured my engagement ring (sized 5.25). I was a little apprehensive so asked I him ?Are you sure you don?t want to measure my finger?? as to which Richard arrogantly replied ?I?ve been doing this for 20 years.? He told me the ring will be ready in 2 weeks and I pre-paid $75 for his services. I came back 2 weeks later to pick up my ring. The ring was filthy, it was too big (he resized it to 5.5), the engraving looked as if a blind man did it and it had indentations around the edges. I pointed out my dissatisfaction to Richard and the carelessness with which my sentimental piece of jewelry was handled. I asked why he would size my wedding band to a size larger than my engagement ring and asked him to measure my actual finger. Richard was becoming very hostile; however he measured my finger and confirmed that my finger is actually a size 5! After he realized he made a mistake and at this point, insulted me many times, he told me that he no longer wants to deal with me and will not fix the ring. I asked him to refund my money to which he said absolutely not and told me I can dispute the charges myself with my credit card company. I have never been treated like this by a merchant in my entire life. Richard Kenneth is a terrible businessman. The kind which, when faced with a problem, turns his face the other way and refuses to own up to his mistakes. Please stay away from this store for your own piece of mind.
Cons: unprofessional in all respects