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Pearson Mazda - Richmond, VA - Reviews page 1 - Judysbook

Pearson Mazda

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8250 W Broad St
Richmond, VA 23294
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(804) 965-0300
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Reviews

( 7 )
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Best

Thank you to Kevin and Ryan for making this the best first purchase for me! Wonderful wonderful wonderful! The experience was quick, easy, and understanding :) thanks again so muc...

Worst

Used Car Purchase 1) Wrong 2nd Key and Fob Given - I am 80+ miles away. Discovered next day - I had the keys to another vehicle on the lot. 2) Crack in windshield discove...

Great customer service! 6/7/2013

I am a first time car buyer, and my credit was limited. They worked hard to get a bank to buy my loan, they tried several banks, which i was not to pleased with because i believe it had a negative effect on my credit, but they certainly gave all of their effort to help me get that car! which i love! more

Absolute outstanding service and experience! 6/1/2013

Thank you to Kevin and Ryan for making this the best first purchase for me! Wonderful wonderful wonderful! The experience was quick, easy, and understanding :) thanks again so much! more

Always a wonderful experience! 6/1/2013

I keep coming back to Mazda because of the service and treatment they provide to me as a valued customer! more

Great to work with! 6/1/2013

The team at Pearson's Mazda go to great lengths to service your vehicle. They suggest future work and help plan maintenance schedules ahead of time. more

Great folks to do business with 5/31/2013

I bought my car from them about a year ago. The service was great, they had the car that I wanted and the price was very reasonable. I would definitely recommend them to my friends. more

great customer service 5/31/2013

I was very happy going here. My salesmen was very helpful and they helped.me get an suv I'm happy to have. Didn't want an import at first but it's a great bang for the buck! Got me a great trade in price on my car as a down payment. more

Errors & Follow Up To Matters After The Sale Poor 4/30/2013

Used Car Purchase 1) Wrong 2nd Key and Fob Given - I am 80+ miles away. Discovered next day - I had the keys to another vehicle on the lot. 2) Crack in windshield discovered on drive home - price labeling and decals on windshield during test drive concealing the area. 3) Tags & Registration - my instructions not followed. I wanted 30 day tags and would transfer my old tags from another vehicle that I had just renewed. Dealership set up new tags and charged me I discovered later. I paid in full - cash/check for the car. Dealership waited to submit paperwork & pay DMV until very last minute - resulting in my temporary tags almost expiring while waiting on my title and new tags that I did not ask for. 4) Wrote a letter to dealership explaining my frustrations with entire matter. No response for well over 30 days - I called dealership. Each issue above took several calls to get some action or answers. Salesperson no longer there. Mr. Pearson is now to assist and my letter is found. Did not seem to be concerned that this was far from a smooth purchase & transaction - asked me what I felt he should do about it? Some of my expenses for new windshield, lost dollars to DMV, and shipping for incorrect keys I was reimbursed for - but not all of it. Car has been great - no issues at all. I manage a business and work retail - in the midst of the general public daily. I don't expect something for nothing & it's not a perfect world - but I have had far less hassles buying a vehicle from an individual verses with this dealership. My in-laws purchased from Pearson Honda and recommended Pearson dealerships to me. Their experience was better - sorry but I cannot recommend. I love vehicles and trade often. Nine vehicles maintained in our household right now - Pearson Mazda wish it had been better. more

always excellent service from Jeff Kline 4/30/2013

I have had a lot of service done at Pearson Mazda, and while I have had some questionable experiences with other representatives, Jeff Kline has been absolutely amazing. Every time I have the opportunity to work with Jeff, I know that I will be taken care of. He knows my name when I walk in the door, and is always friendly and straight-forward with me. more

EXCELLENT and VERY PLEASANT to deal with 4/30/2013

This was the best car buying experience I have ever had. Actually, I found better deals at some other places but chose Pearson because of the sales people...especially my salesman, Justin! And some of the other (non-mazda) dealerships (when I was deciding b/t brands of cars) were 'not so good service' so their lack of attention, concern etc definitely made me chose a MAZDA! more

My car was stolen while in their possession?DONT BUY HERE!!! 6/16/2010

My car was stolen while in their possession and they could not care less. I dropped my car off for service at Mazda and went there when it was ready to be picked up. AFTER I paid $600 for the service and waited 20 minutes, I was informed that they could not locate my keys. After another 30 minutes, I was told they could... not find my car either. Mazda said it was test driven that morning and they don't know what happened to it. They said sorry, I will have to file a police report and there is nothing they could do. My keys were obviously left in the car unattended, or in a place easily accessible to a thief. This dealership is careless and irresponsible! I returned the following morning to request a rental car at the very least and was denied. I demanded a refund on the services I paid for the previous day and I was denied. I'm told I need to handle this all myself through my own insurance company and that Mazda will take no responsibility for this. 6 days later, I am finally getting a rental car. I'm told I will receive a refund but have yet to see it. And what about MY CAR? Nothing. No car. No I'm so sorry we screwed up. No compensation, no apology, no nothing. I now have to reach into my own pocket and pay for an attorney. Thanks Mazda. You have lost me as a customer forever. more
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