On 2/2/2012 I attempted to order a pizza online, but the store was closed. There wasn't a warning that the store was closed,
my order was still processed and account debited; no confirmation email was ever sent. The pizza was 'automatically' scheduled for delivery
the following day, without my permission. I wanted a pizza that night, not the next day, and was NEVER asked if that was ok. The
website would not permit cancellation. The delivery man shows up the next day and, when told the pizza wasn't desired, said it was 'cold anyway.'
On top of all this, the charge seemed inaccurate AND I was told it would take TEN days for Papa John's to fix their own mistake and get the money
returned. The manager wouldn't even permit leaving the pizza here for the inconvenience. I spoke with three employees about this. I should be charging Papa John's interest on a ten-day loan. When I asked their customer service rep if there was a way to contact the CEO or Board of Directors, he practically laughed in my ear. Is it ethical to charge a card without receipt of goods and without signing a receipt, for perishables? Why wasn't the order processed the day of to allow correction? Why didn't the website give warning? Why was it posted automatically without requesting permission?
Seems one should have to click on a calendar to schedule such things, not have it automatically placed for order the following day. The rep said the scheduling system for deliveries are intentionally set up to place orders the following day when placed outside of business hours; why would a company intentionally do that without
asking for a date or time, and simply debit a card and expect a positive response the following day? Idiots. Go with someone else.
BTW, here's Corporate's info : ATTN: Board of Directors/CEO
Papa John's Int'l
2002 Papa John's Blvd.
Louisville, KY 40299
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