Modern Vac & Sew Ctr

Avoid this rip-off - Took my Rainbow Vacuum to have a brass separator nut removed, that's all - vacuum was 100% operational only needed this nut removed to take off the filter - the ""salesman"" said that it could be done when his technician came in, that we should leave it after paying a $50 service charge. We thought ok if the ""Salesman"" could guarantee that the brass separator was removed. He said he guaranteed it and would phone us the next day. Well, 3 days later, no phone call, we called and were told that the nut could not be removed, that we needed $400 in repairs. We asked for our $50 back, but the ""Salesman"" said no that he was not going to return it, that the technician spent time determining that the nut would not come off. Well we are furious and will never go back there. We took it to another repair shop in Roxborough, and he took the nut off and didn't charge us anything. more

When I visited Modern Vac & Sew Stores for the first time, I knew nothing about vacuums. The staff gave me personalized attention, educated me, and recommended a high quality machine that I am so happy with. I would recommend Modern Vac & Sew stores any day. more

At Modern Vac & Sew Centers we proudly state that we have been in business since 1950 and represent, as an Authorized Sales & Service Center, over 12 major manufacturers! Our associates are all mechanics, as well as salespeople, and thoroughly knowledgeable of the products they demonstrate. We attempt to direct a client to quality products that meet their specific needs and budget. Our return policy is not only posted but on our sales receipts, charge slips and register receipts. Not only does Modern Vac service what we sell but supplies a free extended warranty on most new machines and a written guarantee on all repairs. We are sorry VALLEY GREEN was not satisfied but who tries to return a commercially used vacuum cleaner after ""6"" months? What business would take back such a machine? I will assume Modern Vac & Sew Center properly serviced their vacuum and we usually offer a free loaner. Our Goal Has Always Been 100 Percent Customer Satisfaction. Pros: Knowledgeable salespeople and service all brands. more

We have used Vac & Sew to have vacuums repaired and have purchased new items in the past. However, I will have to reconsider using them in the future. We purchased a vacuum from them approximately six months ago after it being recommended by the owner/manager of this business. Six months later, it stopped working. Unfortunately, when we took it in, we were not made aware of the ""no-refund"" policy when the vacuum was dropped off for service. This policy is not printed on any receipt given to us. After calling, I was told by the owner that ""we have a sign above the register, that's all we need"". After visits in the past and having various items serviced, this was never an issue, until this visit. Pros: Parking Cons: Service more