K&M Steam Cleaning

I have used K&M for the past 10 years or so and have always been very satisfied. I have tried a couple other carpet cleaning companies in the past but have always gone back with K&M. I just know what I can expect. Thank you. more

I was so impressed with your services that I referred you to my friend Trinity Sheil, who booked you a few days later and was equally happy! Thanks again! more

I have used K&M twice. The first time I did the normal steam service and was very satisfied. The second go round I needed them to address a pet pee spot, one of our older dogs had an accident and I needed it GONE! I'm a carpet nazi, I do not allow shoes on my carpet and I vacuum almost every day if that tells you the level of cleanliness I maintain in my house. So during K&M's second time out, they used their pet odor eliminator enzyme along with their mild cleanser that they always use. It seemed to do the trick, but weeks after I was still smelling the enzyme in the carpet. I should tell you that both my husband and I are EXTREMELY sensitive to smells. I can only describe the leftover enzyme smell as dirty dishwater. Now, like I said, other people that have had the enzyme used during their service might not ever smell what I described, but like I said, I have a sensitive sniffer. I suppose my point here is that I do not believe that there is anything inherently wrong with K&M's chemicals. So after doing all in my power to eliminate this dirty/stale dishwater smell (dusting baking soda over the carpet and vacuuming many times) I finally broke down and called K&M. They were so accommodating and friendly and suggested that they come out to rinse and steam the carpets again for free. The owner called me back to set up the service for the next day. The technicians were happy to help me and did a thorough job. I cannot say enough good things about this company, they truly care about their customers and it shows. They didnt care about asking me questions regarding my grievance or even consider that perhaps it was not a legitimate claim (although to my nose it was), they just wanted to make me happy. That's what good customer service is all about. I was blown away. I will most definitely use K&M for all of my steam cleaning needs, and I will definitely recommend them to all my friends. Thanks K&M, see ya in a few months! Pros: friendly service, great prices, awesome customer service! Cons: nothing more

Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years. \r more

Alexis was terrific. He did an amazing job on my travertine kitchen please. It has never looked this good. Thank you! more

Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years. more

Roger and Billy did a great job with cleaning the carpets in my apartment for my move out. I appreciate the work done and will be calling K&M again in the future. \r \r \r \r more

Guys were very professional and courteous... even put up with my constant chit chat as I followed them around the house!! Will definitely be calling again. \r \r more

Charles and Nick were both courteous, professional, and competent. They got right to work, and they finished an entire house in a relatively short amount of time (without sacrificing quality). I appreciated their efforts, friendliness, and skill. Thanks for another great job! I'll be sure to cast my Citysearch vote for K&M. more

I wanted to let Ken and the rest of the staff know how impressed I am with your service and the quality of your team's work. Due to scheduling conflicts I tried another company and won't ever do that again! Finding quality service at such an excellent price is a hard find these days; and even as much as your company has grown, doing business with an owner who personally speaks with his customers to ensure their satisfaction is commendable. Thank you!! more

Lupe and Mike were efficient, professional and very nice. I really appreciate the fine job they did. I will be having my carpets cleaned by your company again. Thank you more

I am happy that I called you. Both the crew chief, Domingo, and technician, Juan, were great. Their attitude, promptness, efficiency and the cleaning job was so much better than any other that I have previously used. more

Some pretty substantial stains were removed by your company. The company we used last year couldn't get them even faded. We're VERY impressed. more

Just wanted to let you know that I was VERY pleased with your guys who came out today! They were prompt, courteous and did a wonderful job. Thanks so much. more

I wanted to pass along high praise for the crew (Eddie & Victor) who came over to clean my carpets yesterday. They showed up on time, courteous, professional, and pretty excited to do the job. I'm not sure if it will happen for other customers, but they managed to get *PAINT* that I spilled about a week ago out of my carpet. I mentioned it to Eddie expecting that they would not be able to get it out, but the end result - the place looks great, and the carpet is so clean. Thanks again! more

I call with a mess that needed immediate attention just before the holidays when they were extra busy, and they fit me in, cleaned my messed up carpet, in a friendly and courteous manner and were gone. It was like I waved a magic wand and poof, problem solved! Burden lifted! ( and my carpet was BAD, and now it's beautiful! Great job guys, I cant thank you enough! Above and beyond guys, above and beyond! :-) more

In this day of complaints, I just wanted to say what a GREAT job your two technicans, Charles and Nick did. We have had three other companies come out and were never able to get a couple of stains out. Your techs were able to remove them and were very professional. I would highly recommend them at any time and will be having them back after Christmas for your tile/grout cleaning. \r \r more

Every year we have our carpet cleaned and every year we are ALWAYS pleased with the service K&M Steam Cleaning provides us. This year Cody and Saul did an excellent job. They were prompt, polite, and very thorough. I have recommended K&M to many friends and will continue to do so. Thanks again for a job well done!!! more

Although the crew was later than promised I was extremely satisfied with them. They were very friendly and courteous. They showed a great deal of respect and professionalism. As a contractor myself, I can appreciate their work ethic and sense of professionalism. These guys are surely an asset to K & M Steam Cleaning. more

Mingo and Juan were very professional. I also asked for same day service in which K and M were able to deliver on. I would definitely recommend them and use their services again. Its still great to have good old fashion customer satisfaction. more