Where do I start sigh. Okay, at the good: the hygienist is very competent and nice.\r
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The dentist, however, is the farthest thing from. The first time I saw her she commented on how discolored my skin was--total non sequitur and totally rude. At another appointment she said, ""Oh, your teeth are a mess as always!!"" I think she just has poor social skills, but I still don't want to be insulted by a healthcare professional.\r
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It turns out that she is incompetent, too. She thought that I had the need for up to five root canals, and referred me to an endodontist. I asked why she couldn't handle the problem--after all, she advertises that she does root canals--and she got angry and said ""I didn't say I could handle these ones!""\r
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The endodontist said there was no reason for me to see her at all. I did have cavities, but she said there was no pulp involvement or anything approaching the need for a root canal. She shook her head and was like ""uh... no idea why this woman made you come here..."" This after I had been so worried about the cost and pain involved in root canals for so long. Unbelievable.\r
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I went to a different dentist, who has confirmed that I had only three cavities that need to be filled. So instead of $10,000, $300, and none of the worry. Fay Gyapong put me through more worry about my teeth than I can tell you, and she was entirely, spectacularly wrong, as confirmed by two other professionals. I get the feeling that whenever something is more than a simple cavity, she reflexively refers to a specialist.\r
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Lastly, I had a periodontal cleaning done; when I scheduled my next cleaning, it was clearly booked as a cleaning. Gyapong didn't even LOOK IN MY MOUTH during the ""exam"" that cost me $60 with insurance--the receptionist and hygienist checked my pockets and she eyeballed the x-rays. They then billed my insurance for some special periodontal cleaning--which was in no way different from a typical one (other than that the dentist wasn't involved!), which my insurance would not cover. I told the receptionist that if they booked for a cleaning, they should charge for a cleaning. The receptionist haughtily accused me of wanting them to resubmit the bill and ""force them to commit insurance fraud."" Unbelievable. I wanted them to eat the costs because they essentially defrauded me. I got them to do so--and we mutually agreed to part ways.\r
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Note that their hours are VERY limited as well, and it can take weeks to get in for an afternoon appointment. \r
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My new dentist, at Broadway Dental, is excellent. He doesn't charge for needed extra x-rays as Gyapong did, either. Or insult me or say he can't handle routine dental care. I can get an appointment in the same week, too.\r
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Worst dental experience ever.
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