Enterprise Rent-A-Car

Happy New Year to all at Enterprise car rental on Sisson St., Baltimore. My experience w/this office location was excellent. All those I dealt w/were friendly & professional - an awesome combination. Thanks and all the best in 2015.\r \r E.C.\r Florida more

Enterpise picked me up from my house and when the repairs were done on my vehicle took me to the body shop! I had a good experience with the company, no problems! more

This is the response I received from the Sisson branch manager after several attempts (I emailed the assistant manager first - no response; then the manager - email bounced; then called to verify the address - it bounced again; then contacted Enterprise customer service - was promised a response from the area manager; got none; posted a reminder to Enterprise customer service - and got this email), and two weeks of waiting - judge for yourself if you think this is a good response to concerns on being asked to sign off on there being no damage to the car before actually seeing the car (the car did have damage), and the agent then failing to ask whether we were leaving the state, thereby exposing us to significant insurance risk:\r \r "I appreciate you giving me feedback from your rental experience. I spoke with Kyle and Mark and they informed me that you were a little upset because of two things. The first concern that you had was Kyle asking you to sign off for the condition of the vehi more

I have rented from Enterprise in the past, but my experience with this particular location was a nightmare. It took about 45 minutes to an hour before I left the lot with a rental. Even though my rental was covered under an insurance claim, the still charged my credit card. more