I?m talking about the testimonials and positive feedback that I was scanning through before my trip to Catena?s Hair Studio & Day Spa. I seriously thought that they were fake entries entered by the employees? and their family and friends, because they were waaaaay too positive. Not the norm, at least as I was accustomed to.
Quick background: I have wandered and searched for years, literally years, trying to find a salon in which I felt comfortable and wanted to return. A salon in which I, the customer, am valued (beyond my pocketbook), treated with respect, listened to and where my ideas are actually taken into consideration, to give me the look I would like.
Today, I found it.
My hair is long, curly, thick, and a bit coarse; challenging to manage to say the least. I was long overdue for a haircut and recently made the transition from flat-ironing it straight, to wearing it naturally curly every day. I found out real quick that I needed a good, quality cut and shaping, besides, I wanted movement and overall versatility.
In steps Bill.
Short story: Bill is absolutely wonderful!! Bill LISTENED to all of my concerns about my hair and paid attention to the description of what I?d like my hair to be able to do and look like. He asked questions and methodically and meticulously shaped my curls.
Part of my leeriness of salons is from having sat in the chair of too many ?scissor-happy? stylists with a vision of how THEY want my hair to look. More than once a ?trim? has turned into me losing 5-8 inches of length.)
I had to actually ask Bill to cut more off, but I felt safe, as if I could trust him with my locks and my hair turned out absolutely bee-utiful!!! And?I still had my length!
Other huge pluses: The owner came over, introduced herself and actually conversed with me. None of that pretentious stuff here either. (You can tell when people are faking it.) Ms. MaryAnn is so kind and her spirit exudes her love of people and a commitment to serving them, well.
Overall, the atmosphere at Catena's is service oriented, super friendly and welcoming. D?cor is nice and it just smells great in the salon! Michelle, the first face to welcome you, offers you a drink and other stylists acknowledge your presence and speak, even though you are in someone else?s chair. Details matter to me and I take note of everything.
So, believe me, ALL of the reviews are real, and they actually don?t do Catena?s Hair Studio & Day Spa justice.
They offer so much more.
Pros: Service. They listen. Creative Talent. Welcome Atmos.
Cons: None.
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