I have never written a review on a company before, but then, I've never received such terrible service before either. I will never buy furniture here again!
My husband and I ordered a dining room set through this store during a year-end sale. We were required to pay the full amount up front (by check, no credit cards) and were told the furniture would be delivered in 8-10 weeks. The check was cashed within a few days.
Five weeks after placing our order the salesman called to tell us the fabric he'd shown us had been discontinued, and that we needed to select new fabric "right away" to avoid a delay. We dropped everything and got to the store within 24 hrs to select new fabric.
Eight weeks after placing the order, I called to get an estimate on our delivery date. I was told that because we had "changed our minds" on the fabric, it was delayed by 2 or 2 1/2 weeks. Changed our minds? We had no choice!
Four MORE weeks have passed, and we not only have no furniture, I can't even get an estimate on when we WILL have furniture. It took a week to get a call back from customer service (you have to leave a voice mail, even during business hours). When I finally got a call back, I was told that the manufacturer couldn't give them a date and that it would "probably be another 3 or 4 weeks." It took several more calls to get through to the customer svc manager, who told me that he couldn't do anything to help. I left a voice mail for the owner and after more thana week and a half, I still haven't heard from him.
I called again today, and still, all I get from the manager is "I haven't had time to talk to the owner about this", and "I have no idea when you'll get your furniture."
I left another voice mail for the owner, but I doubt I'll hear back. They have our money, that's all they care about.
Pros: none that I can see
Cons: horrible customer service