Sounds like things haven't changed there. I purchased a bedroom set for my son at Kids & Teens Rooms, which is a part of Carolina Dinette Co. I was told I would have it three weeks ago and I am still waiting. I have called four different people on at least 5 occassions and have not received return calls. I have to keep calling to get a response and then when they tell me that they will call me back they never do.
Right now they still don't even have the furniture to send me and are waiting for the manufacturer to return their call from a message that they supposedly left for them yesterday. Meanwhile I have another retailer who has the items in stock and can guarantee delivery to me within 2 weeks, but I am afraid of not getting my money back from Kids & Teens. UGH! I also tried to speak to the customer service manager, but he is out for the day. So, I asked for the owner who is also out today. Per the customer service representative there is no other individual in the company that has any authority to resolve my issue.
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