Blackmon Mooring Fire/Water Damage

Let me start by saying the team they send out to do the work are very nice and do strive to make the customer satisfied. What is disappointing about this, is they have no support from their supervisors or managers higher up. Our experience is this: November 11, 2011 I scheduled a very basic carpet clean. ( Just doing the walkways no furniture needed to be moved.) I cancelled all my appointments for this day and when they arrived, at the scheduled time, they got all set up, took my payment, and then informed me that they had left the wand at another location. Unfortunately, they would need to reschedule as it was 5pm on Friday afternoon. Good thing the event planned the next day had been postponed, I thought, as this wasn't as urgent as it had been. All I was out was my work day, being that I'm self employed. The team was very apologetic and professional. We rescheduled for 11/23/11. A different team arrived, again very polite and professional. They began their work and after about 5-10 min I noticed that the truck that was parked in my driveway had fire coming out of the back of it. Yes, a fire was blazing inside of the truck. My house backs up to the green belt of Zilker park. Needless to day everyone who happen to drive by had stopped in the middle of the street grabbing hoses from neighbors houses as we worked on putting out this fire. This could have been disastrous! If this fire had gotten to the backyard, we could've had another huge fire event in the area. As fire department arrived and we had the most of the fire out. They were very grateful to all of our fast actions, as even five minutes it took for them to get there was not enough time. A furniture blanket was leaning against the engine inside the back of the truck and it caught fire. The team was able to finish this job and again very polite and apologetic. What I am upset about is that NO ONE from Blackmon Mooring Management team called to follow up on this. We waited two weeks before we sent an email to them and then a supervisor called to report he knew about the fire in the truck, but that he was told it wasn't that big of a deal. Really? How do you not follow up with customers on both of these situations? A simple follow up call to acknowledge that you are aware of these events is all it takes. How about is there anything can we do to make this right? I'll give him credit, he did come by the house to see me face to face. What was all that worth...15% off MY next clean. Uh..there won't be a next clean. Two times your crew had issues and both times no one from your office every called to follow up on these events. We had to contact you to even get on the radar. If this was one incident, I'd probably not even bother with the time it takes to write this, however, I feel that other consumers should be aware of these issues. A little customer service training goes along way. more

I had a fire at my home with a lot of soot damage. The insurance company recommended Blackmon Mooring for cleaning the items so I signed up with them. They packed almost everything out and cleaned and stored it while repairs were made to my home. Then when things started to be delivered, I found out what a horrible company they were. They lost my piano. They lost all the drawers of my antique desk. They lost shelves from a storage cabinet and from a wall unit. They lost a few boxes. They didn't inventory all the boxes, so there might be boxes missing that weren't even on the inventory. They carefully took pictures of all the things that went into the boxes and, you guessed it, they lost the pictures. They don't respond to my emails.. Use at your own risk, or better yet, don't. I would have given them a rating of zero stars except the things they did clean were clean. more

I found Blackmon Mooring employees to be quite competent and helpful. They were quite concerned about my emotional well being after I had a water problem at my house. They arrived in about 30 minutes, had all the equipment necessary to do the job properly, and were able to save my carpets and wood floors. After three days when everything was dry, they tacked the carpet back in place, cleaned it, and put everything back to the way it was. I am very grateful for their time and expertise. more

I called Blackmon Mooring for a yearly carpet cleaning. It was just before the holidays and after not having a good experience with another company the year before, I hoped Blackmon Mooring would provide better service and quality workmanship...and I was certainly not let down. Andrew was the technician that came out and was very professional, knowledgable, wore uniforms with their names so I felt comfortable and trusted them in our home. They did an excellent job. They were a slightly more expensive then their competitors when i was shopping coupons on the internet, but I guess you get what you pay for - Great Customer Service! more

I had a fire at my home as a result of a grease fire. Several companies came to me to offer their service. I was real confused on who to use so I called my Insurance company and they recommended Blackmon Mooring. Blackmon Mooring was extremely understanding of the traumatic situation I was going through, and took great care and concern in restoring my home and belongings. They worked in tandem with my Insurance company to make things as easy for me as possible. While the situation was not ideal and I hope I never have to use them again, if I (again) or anyone I know had the same situation I would recommend Blackmon Mooring for a job very well done. more

After a busy holiday week we had Blackmon Mooring come out to clean our carpets and tile. We were absolutely amazed how great it looked. We have had our carpets and tile cleaned by numerous other companies but it has never looked like this. Even better the price was lower than what we have paid in the past. Easy to schedule and crew was on time! Crew was dressed professionally in matching uniforms. The professionalism put me at ease as I have kids at home with me. HIGHLY recommend this company!!!! more

We had a severe water loss to our entire bottom floor of our residence in the middle of the night. We called Blackmon Mooring at 2am and they had a project manager and crew on site within 1 hour! The project manager and crew went right to work. The communication between the PM and crew was outstanding. The manager and crew was very experienced which set my husband and I at ease. We didn't have to worry if they knew what they were doing as you could tell within minutes. The next morning I phoned my insurance company and they informed me that Blackmon Mooring was who they recommended. The adjuster and project manager met at my home to come up with a comprehensive plan which was completed within days. At the end of my job we received a dry down form and certificate showing it was dried down properly. I can't say how much I appreciate the outstanding service we received. We know we made the right choice!! Thank you Blackmon Mooring!!!!! more

I had a water damage in my bedroom.Blackmon Mooring sent a crew to do it.They were laughing during the whole process.Which it wasn't a laughing matter.They got the wet pad up.And didn't even spray for the smell.So my wife and I had to smell stinky filthy carpet for 3 days.They then sent a crew to relay the carpet.And they told me how incompetent the first crew was.And I just wanted them out my house.I tore the carpet out myself.I talked to their supervisor who was a studdering moron.Who doesn't know his elbows from his asshole.And he wasn't much help at all.Please do not use Blackmon Mooring.They belong in a circus. more

I was very pleased with the ending result of my carpet cleaning. A young man, Andrew contacted me to let me know when they'd be coming. I am very happy with this company and I recommend them, and I will be using them again. :) more

I'm a fan of a clean house, so once Christmas comes along I get really OCD about my house being clean. I called up Blackmon Mooring and set up an appointment. I recieved a call about an hour before my appointment and a young man, Andrew said he could come early, which was wonderful! Once he showed up, Andrew and Roy got right to work. They cleaned the carpet and before I knew it, they were done! Very friendly guys. Better than anyone else i've tried (ex. "Stanley Steemer" & "The Steam Team") HIRE THESE GUYS! more

I was very happy with the service my wife and I recieved. I made an appointment with Blackmon Mooring to get our carpets cleaned before Christmas. The young men, Andrew and Roy, were very friendly and helped move furniture. They did a great job on the carpet and I will definitely hire them again. more

I spilt baby milk in my car and the stain & stench would NOT go away. I called up Blackmon Mooring to clean my carpets and as an addition to clean that spot out of my car. I met the guy who would be cleaning my carpets & car-- Andrew, and he worked very fast and efficiently. The Carpet cleaning was awesome. And the smell and spot in my car was completely gone!! I'm very happy with this company. Definitely recommended! more

I'm very happy with this company. I needed my air ducts done terribly. I was so sick of dusting. I called a friend and she recommended Blackmon Mooring. She said they did amazing job on her air ducts. So I gave it a shot. Within the next few days my appointment was that day. I received a call that the guys could come early. I decided that was fine and they came. I received a worker named Andrew. He was fantastic. It took a few hours to do my ducts but now I don't have to dust everyday. I was very pleased. I recommend Blackmon Mooring. :) more

I am speachless when it comes to this company, they do that great of a job!!!! The guy who came to my house, Andrew. Was very polite, and helpful when it came to me not knowing what he was using and etc. He didnt seem to mind the questions i had when it came to what he was doing. He did his work very quickly and it looked awesome. i recommend these guys over every other carpet cleaning company! more

Blackmon Mooring does an amazing job! They're professional, and they do an great job on carpet and tile. I've had my carpets done by "the steam team" and "Stanley Steamer"-- psh, these guys do a 1000 TIMES better job than those companies. My carpet & Tile looks BRAND NEW! The guy who cleaned my carpet and tile, Andrew, did an amazing job. When he finished, he told me and i came back to look at it and it looked brand new, honestly. I will DEFINITELY HIRE THESE GUYS AGAIN!!! I suggest you do too. more

I called up Blackmon Mooring to get my carpet and tile done, The worker, Andrew did an amazing job. He called to let me know when he'd be at my house. He did an amazing job on my carpet and tile. I was very pleased with the work he did, I will definitely be hiring Blackmon Mooring again. Amazing Job. more

I called Blackmon Mooring Steamatic and they sent me Justin Clark. My carpets need serious help. He cleaned them so good, my family thought I got new carpet. I love to look at my floor now. Thank you Justin!!! more

I never had my carpets cleaned before, so I didn't think a lot of the stains would come out. Boy was I wrong! A gentlemen named Mike Bell came to my house and was very helpful! It took him no less then an hour to clean my office, little girls room, and living room. They looked like new by the time he was done! I was amazed I will defiantly be calling them back for future carpet cleaning, and highly recommend them. more

I gave these guys a 4 because this is the first time i've had my air ducts cleaned...so i can't compare them to anyone else. I noticed a big difference in my air system. its not as stuffy, or dusty. They didnt make a mess, and did it very quickly. Anyone who has allergies should hire these guys, and if you can, get an appointment with Andrew. more

What is bad about Blackmon Mooring??? NOTHING. This Company seriously cares about their clients. I got a worker, Andrew and he was very helpful, knew alot of what he was talking about. Great Customer Service, Great Job on carpet cleaning, Will definitely hire again more