I have stayed at this resort a few times within the last year. I only come when they have specials because the rooms are average, nothing exceptional; however, they are clean and comfortable. The beds; however, are amazing. You will sleep like a baby in their beds, I hate to part when them in the morning. Their front desk staff isn't very friendly and they consistly provided me with incorrect information during my last stay. For them to be in the hospitality industry, they haven't quite mastered the hospitable part just yet. I had the bed and breakfast package and was very satisfied with the breakfast selections each day. Also, the waitstaff in the restaurant was exceptional. If all of their employees had the personality and attentiveness of the waitstaff, it would be a much more pleasant place to stay. My biggest complaint about this resort is the noise level. If the guests adjacent to you like to talk loud, you will be up all night. It's as if they have very little insulation in the walls. At times it can be rather noisy which makes it extremely difficult to sleep. Other than that, it's a nice place to stay. One suggestion for them is to come up with a loyalty program...preferrably like the Omni Hotels. The Omni Hotels loyalty program is bar none. It would be nice if they showed some appreciation for frequent visitors. For all the times I have stayed with them over the last year, I have received nothing...not even a Thank You or Welcome Back. During my most recent stay at the Omni in Dallas, the front desk staff sent me a bottle of champagne and they upgraded my room to a suite upon arrival...all free of charge because of my frequent stays with them. In addition to that, I get free WiFi, turn down service, free beverages delivered to my room each morning, free bottled water each day, free room nights...the list goes on. Barton Creek needs to show some appreciation for their loyal guests before someone else steals them away.
Pros: View, Very Comfortable Beds, Clean Rooms, Balcony, Amenities
Cons: Noise, Service
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