This is the most frustrating doctor's office I've ever had to deal with. They have the WORST customer service ever. The phone system does not allow you to leave a message during off hours (I have called for an hour at 2:30pm in the afternoon and gotten the ""after hours"" line). Prescriptions go unfilled, calls go unreturned. They recently rejected my BC prescription at my pharmacy, but didn't bother to contact me to tell me why. I had to leave three messages and call 5 times to get an answer. When I finally spoke to someone, they said I was four months due for an appointment, but I received no call, no reminder card. Dr. Kodack was alright, but certainly not good enough to stay and endure the terrible, unreliable, and unprofessional service the office offers.
Cons: unresponsive office, lack of follow up, do not return calls, etc.