On my recent trip to Chicago I was told by a friend to get my hair cut here because they do a feng shui to your face type of cut. Hers looked great, mine was terrible. The girls at the desk were very helpful to get an appointment for me last minute but the stylist failed to listen to my wishes.
First I was asked what I was looking for, I explained how I am growing my hair out for my wedding so I didn't want much off, plus I were my hair flat ironed pin straight. She proceeded to measure and examine my face, which I thought was cool and I was then told what type of style would look good on me. Of course I was excited however this is NOT the style I ended up with. I ended up with a Short curly mess on my head that resembled a female mullet. I was almost in tears. When I asked her when she was going to flat iron she said she would never flat iron this hair cut. And when I told her it didn't look like what she told me she was going to do, she said "I know, but isn't it fabulous."
After leaving in true dissapointment and now late for the event I was in Chicago for I didn't have time to have it fixed. When I returned the next day to see if they could no stylist were around and I was never offered anything to resolve the problem. Leaving Chicago that day I couldn't return during the week but left very dissapointed.
Pros: Great Ambiance to the store! Nice product selection.
Cons: Awful communication!
more