I visited the Ruby Room, for the first time on Sunday, December 13, 2009 at 2:00pm. I planned to treat myself to a Chakrassage for my birthday. I don't recall the name of my massage therapist, but her name began with an "L". She was a skilled massage therapist, but she lacked tact. As she began to massage my thighs, she INAPPROPRIATELY told me that I needed to get to a gym and tone up my inner thighs! I cannot count how many body massages I've had and enjoyed without incident. I have never felt as though I had to have a toned body in order to get a massage. A massage is about a relaxing, healing experience, not demeaning in any way. My relaxed state was interrupted by anger. I didn't complain after the service because I didn't want to escalate the situation and totally ruin my day. My massage service was followed by a nice make-up application by a very nice make-up artist. This helped ease my discomfort. This massage therapist whose name begins with an "L" needs sensitivity training. Her job is NOT to criticize her clients. She is to keep negative energy out and bring positive in. I will NOT visit Ruby Room again and I will share my experience with others.
Millicia West
Pros: Make-up Application Offered with Service
Cons: Insulted by Massage Therapis
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