Rob Cary Pet Resort

I have read all the comments here and would like to share my experience and comments for others. I took my dog for puppy training classes about 3.5 years ago. I felt like the information and techniques were sound and I learned alot. When I signed up for this class I was able to attend the potty training class for free. The manager Tammie (y)? gave this class. I have 2 comments about her. First, I think she knows her stuff, although she is not personable with the owners.\r \r Second. I have remained a regular customer as far as buying my dog's food from Rob Cary. I have a small, gourmet dog biscuit company. I approached Ms. Tammie (because she is the manager) about getting some samples to her or get them shelved there. She told me abruptly and unsmilingly that she was very busy and to email her (I also gave her my cards which she seemed irritated about taking). I emailed twice with no response. A simple NO, not interested would have sufficed.\r \r As far as boarding. I boarde more

Decided to give them a try after looking at their website and all the things they offer. Pros: Nice Looking Place Cons: Cant Follow Simple Instructions more

Decided to give them a try after looking at their website and all the things they offer. My English Bulldog has seizures and is on prescription medication. I brought enough pills for one evening and one morning. When i picked up my dog they brought my dog and left over pills!! There wasnt suppose to be any leftover pills! I even left a card in the ziplock with the pills instructing them how many to give. I asked for a manager and told her that my dog could have had a seizure and/or died. All she said was "sorry", no customer service skills, no attempt to rectify the situation or refund my money. Terrible! Pros: Nice Looking Place Cons: Cant Follow Simple Instructions more

Decided to give them a try after looking at their website and all the things they offer. My English Bulldog has seizures and is on prescription medication. I brought enough pills for one evening and one morning. When i picked up my dog they brought my dog and left over pills!! There wasnt suppose to be any leftover pills! I even left a card in the ziplock with the pills instructing them how many to give. I asked for a manager and told her that my dog could have had a seizure and/or died. All she said was "sorry", no customer service skills, no attempt to rectify the situation or refund my money. Terrible! Pros: Nice Looking Place Cons: Cant Follow Simple Instructions more

Over the years trainning at Rob Cary I have had many different trainner. Gary, LaDonna , Sherly and Tammi, and Carol, there was one time that Gary said that he would never go to cookie trainner and now what is he a cookie trainner. I have work woth many other trainer from San Antonio to Austin and It the new thing but gary does not train he is just Like to hear him self talk. And just found out that he is Trainning Director the Guy never has train any one not even his own dog. Carol you need to look at the people that help you get to where you are now those thiry year was not by your self. And there are none of them left in your company, Tami manager is manager she can not tell other people what to do she does it her self You need to get back in to the bussiness and see what the day to day operation is and work wioth the people and get some of your old people back . Pros: Agressive trainning Cons: cokkie trainning more

Over the years trainning at Rob Cary I have had many different trainner. Gary, LaDonna , Pros: Agressive trainning Cons: cokkie trainning more

Over the years trainning at Rob Cary I have had many different trainner. Gary, LaDonna , Sherly and Tammi, and Carol, there was one time that Gary said that he would never go to cookie trainner and now what is he a cookie trainner. I have work woth many other trainer from San Antonio to Austin and It the new thing but gary does not train he is just Like to hear him self talk. And just found out that he is Trainning Director the Guy never has train any one not even his own dog. Carol you need to look at the people that help you get to where you are now those thiry year was not by your self. And there are none of them left in your company, Tami manager is manager she can not tell other people what to do she does it her self You need to get back in to the bussiness and see what the day to day operation is and work wioth the people and get some of your old people back . Pros: Agressive trainning Cons: cokkie trainning more

This place is cruel to the animals they care for,\r they are uncaring people that are only interested in the money\r not the welfare of the animals in their care. more

First visit our dog was brought out with poo on her coat they cleaned her up with alcohol swabs and sprayed a little perfume on her. Since this place was recommended by a friend we decided we would try them one more time. The second vist they didnt groom our dog very well and when we complained the groomer explained to us that this was the way the dog needed to be groomed. This was odd since the first time they groomed her correctly. We got NO apology and were left standing in the lobby with our dog. more

First visit our dog was brought out with poo on her coat they cleaned her up with alcohol swabs and sprayed a little perfume on her. Since this place was recommended by a friend we decided we would try them one more time. The second vist they didnt groom our dog very well and when we complained the groomer explained to us that this was the way the dog needed to be groomed. This was odd since the first time they groomed her correctly. We got NO apology and were left standing in the lobby with our dog. more

First visit our dog was brought out with poo on her coat they cleaned her up with alcohol swabs and sprayed a little perfume on her. Since this place was recommended by a friend we decided we would try them one more time. The second vist they didnt groom our dog very well and when we complained the groomer explained to us that this was the way the dog needed to be groomed. This was odd since the first time they groomed her correctly. We got NO apology and were left standing in the lobby with our dog. more

I am a long time employee at Rob Cary and as someone who takes pride in her work I was quite upset to read the negative comments. I can assure you that any activity not in the best interest of our guests is promptly addressed and severely dealt with. Such behavior is simply not tolerated and while I would never condone any such incidents occurring I am confident these are extremely isolated instances. Unfortunately, right or wrong, it is usually these isolated instances that get the headlines and not the positives that extremely outweigh the negatives. That is not meant to excuse the negatives but to put the proper emphasis on the positives that have been associated with Rob Cary for over 30 years. Any business that is open to the public faces the exposure of an employee not doing things the right way. That is why employees get fired. It then becomes the employer's responsibility to take prompt, corrective action, which we do. Tamsie, Supv Special Care. more

I am a long time employee at Rob Cary and as someone who takes pride in her work I was quite upset to read the negative comments. I can assure you that any activity not in the best interest of our guests is promptly addressed and severely dealt with. Such behavior is simply not tolerated and while I would never condone any such incidents occurring I am confident these are extremely isolated instances. Unfortunately, right or wrong, it is usually these isolated instances that get the headlines and not the positives that extremely outweigh the negatives. That is not meant to excuse the negatives but to put the proper emphasis on the positives that have been associated with Rob Cary for over 30 years. Any business that is open to the public faces the exposure of an employee not doing things the right way. That is why employees get fired. It then becomes the employer's responsibility to take prompt, corrective action, which we do. Tamsie, Supv Special Care. more

I was blessed to become the owner of Athena, my 4 yr old, 85 lb. German Shepherd. She was a rescue dog and I was her FOURTH owner. She was extremely sweet to people, but highly reactive to any and every dog we came into contact with. I had not had a dog in 25 years. I really didn't know where to start, so I made arrangements for a private lesson with Gary Oswalt. He evaluated her and gave me hope that I too could be trained. We have been going to his classes for 16 months because my GSD needs to be socialized on a regular basis. I also go because I can discuss any problems that I may be experiencing due to my lack of knowledge. Gary always takes his time to patientlly explain or recommend how I can accomplish my goals. He never makes me feel that my questions are too simple or that I should be able to figure it out on my own. He is direct in his approach to help you and your dog. And honesty is what I want. The support of fellow handlers in the class is also a plus. As they know what we all face as owners who love their dogs and want them to become good companions. I took Athena to Colorado last summer after about 9 mns of classes and she was a delight. She was finally getting "it" about other dogs. She became certified by Gary last Sept for a Canine Good Citizen. I will continue to take her as I have learned that it is never to late for both of us to learn something new. I know that Gary does this for the love of dogs because he can never be paid enough to get the results that I have gotten. Thanks Gary!!! Pros: Great trainer. Great training facility. Clean.Good parking. Cons: None more

I was blessed to become the owner of Athena, my 4 yr old, 85 lb. German Shepherd. She was a rescue dog and I was her FOURTH owner. She was extremely sweet to people, but highly reactive to any and every dog we came into contact with. I had not had a dog in 25 years. I really didn't know where to start, so I made arrangements for a private lesson with Gary Oswalt. He evaluated her and gave me hope that I too could be trained. We have been going to his classes for 16 months because my GSD needs to be socialized on a regular basis. I also go because I can discuss any problems that I may be experiencing due to my lack of knowledge. Gary always takes his time to patientlly explain or recommend how I can accomplish my goals. He never makes me feel that my questions are too simple or that I should be able to figure it out on my own. He is direct in his approach to help you and your dog. And honesty is what I want. The support of fellow handlers in the class is also a plus. As they know what we all face as owners who love their dogs and want them to become good companions. I took Athena to Colorado last summer after about 9 mns of classes and she was a delight. She was finally getting "it" about other dogs. She became certified by Gary last Sept for a Canine Good Citizen. I will continue to take her as I have learned that it is never to late for both of us to learn something new. I know that Gary does this for the love of dogs because he can never be paid enough to get the results that I have gotten. Thanks Gary!!! Pros: Great trainer. Great training facility. Clean.Good parking. Cons: None more

I am a long time employee at Rob Cary and as someone who takes pride in her work I was quite upset to read the negative comments. I can assure you that any activity not in the best interest of our guests is promptly addressed and severely dealt with. Such behavior is simply not tolerated and while I would never condone any such incidents occurring I am confident these are extremely isolated instances. Unfortunately, right or wrong, it is usually these isolated instances that get the headlines and not the positives that extremely outweigh the negatives. That is not meant to excuse the negatives but to put the proper emphasis on the positives that have been associated with Rob Cary for over 30 years. Any business that is open to the public faces the exposure of an employee not doing things the right way. That is why employees get fired. It then becomes the employer's responsibility to take prompt, corrective action, which we do. Tamsie, Supv Special Care. more

I was blessed to become the owner of Athena, my 4 yr old, 85 lb. German Shepherd. She was a rescue dog and I was her FOURTH owner. She was extremely sweet to people, but highly reactive to any and every dog we came into contact with. I had not had a dog in 25 years. I really didn't know where to start, so I made arrangements for a private lesson with Gary Oswalt. He evaluated her and gave me hope that I too could be trained. We have been going to his classes for 16 months because my GSD needs to be socialized on a regular basis. I also go because I can discuss any problems that I may be experiencing due to my lack of knowledge. Gary always takes his time to patientlly explain or recommend how I can accomplish my goals. He never makes me feel that my questions are too simple or that I should be able to figure it out on my own. He is direct in his approach to help you and your dog. And honesty is what I want. The support of fellow handlers in the class is also a plus. As they know what we all face as owners who love their dogs and want them to become good companions. I took Athena to Colorado last summer after about 9 mns of classes and she was a delight. She was finally getting "it" about other dogs. She became certified by Gary last Sept for a Canine Good Citizen. I will continue to take her as I have learned that it is never to late for both of us to learn something new. I know that Gary does this for the love of dogs because he can never be paid enough to get the results that I have gotten. Thanks Gary!!! Pros: Great trainer. Great training facility. Clean.Good parking. Cons: None more

I've not had the occasion to use the boarding facilities at Rob Cary, but my rottweiler and I have been training there for almost three years now. My dog and I were matched up to Gary, after the front office staff met me, and heard the training challenges I was facing with my adolescent male dog. They could not have paired me with a better trainer, and I'm quite sure Gary's expertise and positive training methods, quite literally saved my dog's life. I have and will continue to recommend Rob Cary's training program, as well as Gary specifically, to anyone who asks about dog training facilities/options in the San Antonio area. As with all things of any importance, when trusting your companion animals to someone else, you should do your homework, to include a visit the facility prior to needing their services, and ask for fellow customer referrals. Any reputable facility will be more than willing to share that information, and more than willing to show you full access of their kennels. And while we all wish we were the only human worthy of attention at the moment in time we demand it - sometimes, we have to be patient and wait our turn.......keep that in mind when checking in and out your pet during a busy period for boarding. Don't come to check in/out your pet if your schedule is tight to begin with - allow proper time, so the process is as non-stressful for your pet, as yourself. The staff at Roby Cary will likely smile at you for the consideration ;o) You are only one of several hundred they are likely assisting that day. more

I've not had the occasion to use the boarding facilities at Rob Cary, but my rottweiler and I have been training there for almost three years now. My dog and I were matched up to Gary, after the front office staff met me, and heard the training challenges I was facing with my adolescent male dog. They could not have paired me with a better trainer, and I'm quite sure Gary's expertise and positive training methods, quite literally saved my dog's life. I have and will continue to recommend Rob Cary's training program, as well as Gary specifically, to anyone who asks about dog training facilities/options in the San Antonio area. more

I've not had the occasion to use the boarding facilities at Rob Cary, but my rottweiler and I have been training there for almost three years now. My dog and I were matched up to Gary, after the front office staff met me, and heard the training challenges I was facing with my adolescent male dog. They could not have paired me with a better trainer, and I'm quite sure Gary's expertise and positive training methods, quite literally saved my dog's life. I have and will continue to recommend Rob Cary's training program, as well as Gary specifically, to anyone who asks about dog training facilities/options in the San Antonio area. As with all things of any importance, when trusting your companion animals to someone else, you should do your homework, to include a visit the facility prior to needing their services, and ask for fellow customer referrals. Any reputable facility will be more than willing to share that information, and more than willing to show you full access of their kennels. And while we all wish we were the only human worthy of attention at the moment in time we demand it - sometimes, we have to be patient and wait our turn.......keep that in mind when checking in and out your pet during a busy period for boarding. Don't come to check in/out your pet if your schedule is tight to begin with - allow proper time, so the process is as non-stressful for your pet, as yourself. The staff at Roby Cary will likely smile at you for the consideration ;o) You are only one of several hundred they are likely assisting that day. more