Rob Cary Pet Resort

I am visiting San Antonio on business, and had to fly out to DC on very short notice. I also could not take my service dog with me, so was desperate to find a safe and loving place for her for two days especially as I was flying in and out in what I hoped would be a consistent break in the weather but could not be sure so was really stressing. I have also been a dog breeder, trainer, and show person for over 40 years, so I really do know my dog facilities, what they should be like, and how to spot a good one. Rob Cary qualifies as GREAT. The atmosphere is welcoming, and the facility airy and clean. The staff could not have been more helpful nor friendlier, and the accommodations for my girl were high-end and above all SAFE. Everyone I met was wonderful. They even assured me that if I was storm-stayed a day or more that I need not worry, they would keep my girl safe with them until I got back, a real worry for me at the time. She had some meds to be given which was no problem, and she settled in well. Her suite had a real bed - a big deal as she sleeps on mine, not in a kennel - a sofa, an easy chair, and a tv going to keep her company and muffle ambient noise which might upset her, which is what I do at home too. She was also away from other dogs, great to keep her stress levels down, and to keep her from being hurt or from picking up any coughs or other illnesses. She had inside and outside access, and lots of room to play and stretch out. Service dogs are different from regular dogs, and Rob Cary was very sensitive to her (and my!) special needs and treated her like family. Because of the quality of the facility and staff, I did not even feel guilty about leaving her, and was able to take care of business on my trip without being stressed about my girl. They fed her the food I brought, gave her her special treats, petted and played with her, even tucked her in at night and made sure she was fine at all times. I even had the option of calling and speaking to her on the speaker phone in her suite, but elected not to as I knew that that would make her look for me and I didn't want her to think I was there when I was not! I have had other dogs that would have been great for though. On picking her up, she was in amazingly good spirits, still liked the staff lol, and the bill was exactly what I had expected, no surprises. I cannot recommend this place more highly, and strongly urge anyone with a special friend who needs a home away from home for a bit to try here FIRST. I just wished I lived in San Antonio so I could bring her in regularly for grooming, and for agility classes which she would just love. The dogs I saw in a training class while I was there all seemed very well behaved and really happy to be there. Although they knew I would not be back nor become a long-term client, they took great care of us. We have only been back in the hotel for a little bit today, and she is calm and happy, and her tummy is NOT upset, yay! So again, a big thank-you to the staff at Rob Cary for helping out a traveler with an emergency, and for your wonderful care of my most important friend and aide. Namaste! more

I am visiting San Antonio on business, and had to fly out to DC on very short notice. I also could not take my service dog with me, so was desperate to find a safe and loving place for her for two days especially as I was flying in and out in what I hoped would be a consistent break in the weather but could not be sure so was really stressing. more

I am visiting San Antonio on business, and had to fly out to DC on very short notice. I also could not take my service dog with me, so was desperate to find a safe and loving place for her for two days especially as I was flying in and out in what I hoped would be a consistent break in the weather but could not be sure so was really stressing. I have also been a dog breeder, trainer, and show person for over 40 years, so I really do know my dog facilities, what they should be like, and how to spot a good one. Rob Cary qualifies as GREAT. The atmosphere is welcoming, and the facility airy and clean. The staff could not have been more helpful nor friendlier, and the accommodations for my girl were high-end and above all SAFE. Everyone I met was wonderful. They even assured me that if I was storm-stayed a day or more that I need not worry, they would keep my girl safe with them until I got back, a real worry for me at the time. She had some meds to be given which was no problem, and she settled in well. Her suite had a real bed - a big deal as she sleeps on mine, not in a kennel - a sofa, an easy chair, and a tv going to keep her company and muffle ambient noise which might upset her, which is what I do at home too. She was also away from other dogs, great to keep her stress levels down, and to keep her from being hurt or from picking up any coughs or other illnesses. She had inside and outside access, and lots of room to play and stretch out. Service dogs are different from regular dogs, and Rob Cary was very sensitive to her (and my!) special needs and treated her like family. Because of the quality of the facility and staff, I did not even feel guilty about leaving her, and was able to take care of business on my trip without being stressed about my girl. They fed her the food I brought, gave her her special treats, petted and played with her, even tucked her in at night and made sure she was fine at all times. I even had the option of calling and speaking to her on the speaker phone in her suite, but elected not to as I knew that that would make her look for me and I didn't want her to think I was there when I was not! I have had other dogs that would have been great for though. On picking her up, she was in amazingly good spirits, still liked the staff lol, and the bill was exactly what I had expected, no surprises. I cannot recommend this place more highly, and strongly urge anyone with a special friend who needs a home away from home for a bit to try here FIRST. I just wished I lived in San Antonio so I could bring her in regularly for grooming, and for agility classes which she would just love. The dogs I saw in a training class while I was there all seemed very well behaved and really happy to be there. Although they knew I would not be back nor become a long-term client, they took great care of us. We have only been back in the hotel for a little bit today, and she is calm and happy, and her tummy is NOT upset, yay! So again, a big thank-you to the staff at Rob Cary for helping out a traveler with an emergency, and for your wonderful care of my most important friend and aide. Namaste! more

I take my two dog here every two weeks for grooming. When we walk in they are excited and when met with the employees, just dance and beg to be picked up. When we HAVE to board, this is the place they go. I know what my dogs need and relay this information to the employees. They listen. I know to take my own dog food because they have sensitive digestive systems and need what they are used to. I have known the owner Carol, the owner, twenty-five years and know that she and her employees are sensitive to the well-being of your pet. They love animals and do not want them to be unhappy! I know they cannot please everyone all the time but if you talk to them they will respond. Would not take my two Griffs anywhere else! more

I take my two dog here every two weeks for grooming. When we walk in they are excited and when met with the employees, just dance and beg to be picked up. When we HAVE to board, this is the place they go. I know what my dogs need and relay this information to the employees. They listen. I know to take my own dog food because they have sensitive digestive systems and need what they are used to. I have known the owner Carol, the owner, twenty-five years and know that she and her employees are sensitive to the well-being of your pet. They love animals and do not want them to be unhappy! I know they cannot please everyone all the time but if you talk to them they will respond. Would not take my two Griffs anywhere else! more

I take my two dog here every two weeks for grooming. When we walk in they are excited and when met with the employees, just dance and beg to be picked up. When we HAVE to board, this is the place they go. I know what my dogs need and relay this information to the employees. They listen. I know to take my own dog food because they have sensitive digestive systems and need what they are used to. I have known the owner Carol, the owner, twenty-five years and know that she and her employees are sensitive to the well-being of your pet. They love animals and do not want them to be unhappy! I know they cannot please everyone all the time but if you talk to them they will respond. Would not take my two Griffs anywhere else! more

We have used Rob Cary for over ten years for both grooming and boarding and always had a wonderful experience. I would highly recommend them to anyone. more

We have used Rob Cary for over ten years for both grooming and boarding and always had a wonderful experience. I would highly recommend them to anyone. more

We have used Rob Cary for over ten years for both grooming and boarding and always had a wonderful experience. I would highly recommend them to anyone. more

I have been a customer and avid fan of Rob Cary Pet Resort for almost 6 years. My dogs have had the privilege of staying in a luxury suite. At the end of their stay, they were happy to see me, but not at all stressed.....my mind was immediately put at ease. My grooming experiences have also been a success. The groomers seem to have that gentle touch and professional talent, a great combination that pleased both my dog and me. I have also been a student in the Ring Manners classes offered for show dogs. I learned some handling techniques that have helped me and my cute, but stubborn little puppy learn to love the show ring. I was very impressed with the variety of classes offered, from FREE potty training to grooming, agility and obedience. With such diverse education opportunities, it seems there is something offered for everyone. I love to shop for my dogs. Rob Cary offers a variety of healthy, all natural food and treats, as well as a great selection of toys and accessories more

I have been a customer and avid fan of Rob Cary Pet Resort for almost 6 years. My dogs have had the privilege of staying in a luxury suite. At the end of their stay, they were happy to see me, but not at all stressed.....my mind was immediately put at ease. My grooming experiences have also been a success. The groomers seem to have that gentle touch and professional talent, a great combination that pleased both my dog and me. I have also been a student in the Ring Manners classes offered for show dogs. I learned some handling techniques that have helped me and my cute, but stubborn little puppy learn to love the show ring. I was very impressed with the variety of classes offered, from FREE potty training to grooming, agility and obedience. With such diverse education opportunities, it seems there is something offered for everyone. I love to shop for my dogs. Rob Cary offers a variety of healthy, all natural food and treats, as well as a great selection of toys and accessories that any pampered pet needs; again something for every pet to enjoy. The associates are both helpful and knowledgeable. I have a dog that had lost much of his coat. Tammi recommended a particular food that he loved. I'm proud to say my little guy now has hair! All I can say is thank you Rob Cary for loving, and caring for my dogs, and for giving me the opportunity to educate myself and my pets. Most of my professional career has been spent dealing with the public. All too often, we only hear the negativity and criticism. I put my thoughts into words, because I believe that hard work, professionalism and knowing how to care for pets properly, should be rewarded. more

I have been a customer and avid fan of Rob Cary Pet Resort for almost 6 years. My dogs have had the privilege of staying in a luxury suite. At the end of their stay, they were happy to see me, but not at all stressed.....my mind was immediately put at ease. My grooming experiences have also been a success. The groomers seem to have that gentle touch and professional talent, a great combination that pleased both my dog and me. I have also been a student in the Ring Manners classes offered for show dogs. I learned some handling techniques that have helped me and my cute, but stubborn little puppy learn to love the show ring. I was very impressed with the variety of classes offered, from FREE potty training to grooming, agility and obedience. With such diverse education opportunities, it seems there is something offered for everyone. I love to shop for my dogs. Rob Cary offers a variety of healthy, all natural food and treats, as well as a great selection of toys and accessories that any pampered pet needs; again something for every pet to enjoy. The associates are both helpful and knowledgeable. I have a dog that had lost much of his coat. Tammi recommended a particular food that he loved. I'm proud to say my little guy now has hair! All I can say is thank you Rob Cary for loving, and caring for my dogs, and for giving me the opportunity to educate myself and my pets. Most of my professional career has been spent dealing with the public. All too often, we only hear the negativity and criticism. I put my thoughts into words, because I believe that hard work, professionalism and knowing how to care for pets properly, should be rewarded. more

I have been a customer and avid fan of Rob Cary Pet Resort for almost 6 years. My dogs have had the privilege of staying in a luxury suite. At the end of their stay, they were happy to see me, but not at all stressed.....my mind was immediately put at ease. My grooming experiences have also been a success. The groomers seem to have that gentle touch and professional talent, a great combination that pleased both my dog and me. I have also been a student in the Ring Manners classes offered for show dogs. I learned some handling techniques that have helped me and my cute, but stubborn little puppy learn to love the show ring. I was very impressed with the variety of classes offered, from FREE potty training to grooming, agility and obedience. With such diverse education opportunities, it seems there is something offered for everyone. I love to shop for my dogs. Rob Cary offers a variety of healthy, all natural food and treats, as well as a great selection of toys and accessories that any pampered pet needs; again something for every pet to enjoy. The associates are both helpful and knowledgeable. I have a dog that had lost much of his coat. Tammi recommended a particular food that he loved. I'm proud to say my little guy now has hair! All I can say is thank you Rob Cary for loving, and caring for my dogs, and for giving me the opportunity to educate myself and my pets. Most of my professional career has been spent dealing with the public. All too often, we only hear the negativity and criticism. I put my thoughts into words, because I believe that hard work, professionalism and knowing how to care for pets properly, should be rewarded. more

When my wife and I travel, we always leave our dogs at Rob Cary. We have been leaving our dogs (and one cat) there for years now and wouldn't think of leaving them anywhere else. The staff at Rob Cary knows us and they know our pets. We have seen other kennel facilities in the area, but none are as clean and professional as Rob Cary. When you walk in the door, it doesn't smell like a kennel like other places I have noticed.\r \r The check-in process is fairly seamless when all customers have their information ready as they are going through the paperwork. The staff is knowledgeable and friendly. They are always ready to help with any questions or concerns you may have and they want to make sure you are comfortable with leaving a member of your family there.\r \r In the past, we have had dogs that require medication and special attention. These services were provided without any issues. We are very comfortable with the staff at Rob Cary taking care of our pets. We feel that they care as muc more

Thanks Gary for a wonderful experience with puppy training class with the newest member of our family, Maggie. Pros: null Cons: null more

When my wife and I travel, we always leave our dogs at Rob Cary. We have been leaving our dogs (and one cat) there for years now and wouldn't think of leaving them anywhere else. The staff at Rob Cary knows us and they know our pets. We have seen other kennel facilities in the area, but none are as clean and professional as Rob Cary. When you walk in the door, it doesn't smell like a kennel like other places I have noticed. The check-in process is fairly seamless when all customers have their information ready as they are going through the paperwork. The staff is knowledgeable and friendly. They are always ready to help with any questions or concerns you may have and they want to make sure you are comfortable with leaving a member of your family there. In the past, we have had dogs that require medication and special attention. These services were provided without any issues. We are very comfortable with the staff at Rob Cary taking care of our pets. We feel that they care as much for our pets as we do. I take some of the negative reviews on this website with a grain of salt. I have found through the years that if you are nice to people and treat them with respect, they reciprocate. I have also noticed that some people cannot be pleased, no matter what the business does to try to please them. Those dissatisfied customers are the ones that write one star reviews. Most people with good experiences with a business go away satisfied and think no more other than that is where they will take their business in the future. The bottom line is: we rely on Rob Cary to care for our pets while we are away just as we take care of them when we are at home. more

When my wife and I travel, we always leave our dogs at Rob Cary. We have been leaving our dogs (and one cat) there for years now and wouldn't think of leaving them anywhere else. The staff at Rob Cary knows us and they know our pets. We have seen other kennel facilities in the area, but none are as clean and professional as Rob Cary. When you walk in the door, it doesn't smell like a kennel like other places I have noticed. The check-in process is fairly seamless when all customers have their information ready as they are going through the paperwork. The staff is knowledgeable and friendly. They are always ready to help with any questions or concerns you may have and they want to make sure you are comfortable with leaving a member of your family there. In the past, we have had dogs that require medication and special attention. These services were provided without any issues. We are very comfortable with the staff at Rob Cary taking care of our pets. We feel that they care as much for our pets as we do. I take some of the negative reviews on this website with a grain of salt. I have found through the years that if you are nice to people and treat them with respect, they reciprocate. I have also noticed that some people cannot be pleased, no matter what the business does to try to please them. Those dissatisfied customers are the ones that write one star reviews. Most people with good experiences with a business go away satisfied and think no more other than that is where they will take their business in the future. The bottom line is: we rely on Rob Cary to care for our pets while we are away just as we take care of them when we are at home. more

I just dropped my 2 cats off at Rob Cary today. It is the 2nd time I've boarded them there and it is the absolute last. Here's the deal folks: if you're not a "people person", you shouldn't work behind a desk where you have to deal with people all day long. I remember the last time I boarded my cats here, I was very unhappy with how I was treated (so how can I trust that these people will treat my cats any better than they do their customers?). But I thought I'd give them a 2nd chance, and I really wish I hadn't. They are the most rude, uncommunicative, cold people I've ever met (and 1 of the people I dealt w/today said he was a manager!). I felt so bad leaving my 2 best buddies there. I went to say goodbye to them and I noticed that there was nothing in their little cages for them to sleep on - just the cold, hard floor. Also, my cats get extremely stressed when I have to board them, so I wanted to leave them their brush and pay extra for a little "cuddle time" so they could get brushed, but I was told that the groomers have to do that, so 1) it's even more $, and 2) they won't use my kitties' brush, which is the thing that relaxes them, so what's the point of just having them "groomed"? They are SO not about the animals there. They won't even give you a quote over the phone for boarding - you have to total it up yourself. Ridiculous. At least it gave me the incentive to search for some other places closer to me and, hopefully, better (I can't see how they could be any worse). To boot, they have these signs up above the desk encouraging their customers to be nice TO THEM! How hypocritical can you get? Talk about adding insult to injury. I left very stressed and very upset. It's not worth it. more

I just dropped my 2 cats off at Rob Cary today. It is the 2nd time I've boarded them there and it is the absolute last. Here's the deal folks: if you're not a "people person", you shouldn't work behind a desk where you have to deal with people all day long. more

I just dropped my 2 cats off at Rob Cary today. It is the 2nd time I've boarded them there and it is the absolute last. Here's the deal folks: if you're not a "people person", you shouldn't work behind a desk where you have to deal with people all day long. I remember the last time I boarded my cats here, I was very unhappy with how I was treated (so how can I trust that these people will treat my cats any better than they do their customers?). But I thought I'd give them a 2nd chance, and I really wish I hadn't. They are the most rude, uncommunicative, cold people I've ever met (and 1 of the people I dealt w/today said he was a manager!). I felt so bad leaving my 2 best buddies there. I went to say goodbye to them and I noticed that there was nothing in their little cages for them to sleep on - just the cold, hard floor. Also, my cats get extremely stressed when I have to board them, so I wanted to leave them their brush and pay extra for a little "cuddle time" so they could get brushed, but I was told that the groomers have to do that, so 1) it's even more $, and 2) they won't use my kitties' brush, which is the thing that relaxes them, so what's the point of just having them "groomed"? They are SO not about the animals there. They won't even give you a quote over the phone for boarding - you have to total it up yourself. Ridiculous. At least it gave me the incentive to search for some other places closer to me and, hopefully, better (I can't see how they could be any worse). To boot, they have these signs up above the desk encouraging their customers to be nice TO THEM! How hypocritical can you get? Talk about adding insult to injury. I left very stressed and very upset. It's not worth it. more