We hired Pats company to unclog a drain on January 22 2008. Pats employee came out and used a motorized auger and in doing so punched holes in our plumbing causing leaks. Pats employee went down and assessed the damage and said he didn't have the supplies to fix it that night, but would be out the next day to fix it.
He came out the next day at around 9:15 in the morning, he replaced about 8 feet of pipe, which was very accessible, he did not have to cut into walls or climb under the house. He was finished around 10:30, so he was here about 1 1/2 hours, the bill came to a total with the auger work the day before of $1527.51. Which has been you.
That evening, the walls in our basement bathroom started to leak. Obviously we had another leak and it wasn't going to be as accessible. We called pats company to, one complain about the extraordinary cost of the work, and two, to advise there was another leak. We didn't ever get an explanation of why the bill was so high, all we got was that pats needed to come out and give us an estimate to fix the other leak and if we hired another plumber, pats work would not be warranted.
Well that sent up lots of red flags so we called another plumber, someone that had done work for us in the past. He came out January 29, 2008. He looked at the job that was done by Pats Company and said we paid way too much, we already knew this. He was here from 8:00 to 10:30, he had to cut the sheet rock out of the bathroom, and replace some pipe, he also fixed our garbage disposal which was leaking under the sink. He was here twice as long as pats plumber, had to do more extensive work and his bill was $196.93.
Bottom line is PATS charges customers over 1000.00 per hour. I have sent several emails to PATS and they will only call me back offering to correct the additional problem for additional money or remove my warranty. PATS will not respond to email as I believe they do not wish to have anything in writing.
It is my belief and I also read complaints on the internet that Pat's plumbing is a highly predatory company that gouges consumers for shoddy work.