Ratings on citysearch and service magic are very deceptive (where do I rate them?) The more money you give them for advertising the better your rating. Imagine that! These guys wanted to charge my mother in law $1500 to replace her electric hot water heater. They cost about $230 at the hardware store. We ate the $40 and told them to go to hell. This company also has more complaints to the attorney general than any other plumber in the state. Avoid all of these commission paid jokers, they are an insult to the trades.