After not providing their estimate by the agreed upon deadline, I called to notify them that I would be hiring another plumber. They promised to refund the $42.38 "trip fee." The next day, their estimator called and told me that the estimate for the work would be $18,000.00!!! I got another plumber to do it for under $1,000.00. These guys are crooks. Two months and three phone calls later, they still have not refunded my money. They keep promising to pay but keep giving me excuses why they can't do till next week. Every time I call, I keep getting the same "song 'n dance." I intend to take them to small claims court.