Nexcess.net LLC

Recently, we changed our Magento hosting to Nexcess (changed from one of the largest US based hosting services). The improvement in page load speed is significant. But best of all is the unparalleled support which we have enjoyed from the Nexcess team. They are always ready to quickly assist in solving any issue that invariably comes up in a major move like this. They have taken on any of our support requests with gusto - even solving problems we caused ourselves. We just wish we would have started out with Nexcess (rather than another provider), as it would have made our initial launch much easier. 100% recommended to anyone (especially if you are running Magento - these Nexcess guys are the real experts). RL more

InstallHDTV.com uses Nexcess.net to run all of our high-powered Magento Stores. We made a mistake today within our Magento coding that led to all of our Magento sites crashing. Woops. Crap. Instead of having our developer team waste hours on finding the issue, we contacted Nexcess.net customer support. Not only was my store restored/backed up in under 15 minutes by email, but I had 3 email responses within that 15 minute window. I highly recommend Nexcess for their support alone, not to mention their incredibly speedy Magento hosting. I've hopped from Crucial Hosting, Proper Host, you name it for small business Magento hosting and Nexcess servers are the winners by a long shot. Flawless uptime, speedy servers, and Magento -> caching = vroom! Never knew Magento could be so quick! Also, a side note, I used Nexcess for a prior company I worked with for a dedicated server, and their phone support was America based, and I got to speak to someone directly in Tech Support in under a minute to discuss the dedicated server questions i had. Best of luck on your hosting adventures, but I recommend you plant some roots down at Nexcess. more

Aaron was not only helpful in resolving my technical issues and answering my questions, he was quick to respond, patient, and professional. Nexcess tech support has always been like that, no matter who handled my case. I recommend them highly. more

Nicholas Gabler helped me out via a phone call. Nexcess has always had great support, I've been with them since the Chris and Paul days, have no intention of switching. more

We're new to Magento and there's nothing simple about our shopping cart solution. Nexcess has been there for us and our many developers whenever we needed them, 24-7. As we continue on with more complex projects we will be adding our other sites and upgrading our hosting package. more

Having had the "enviable" experiences of several different hosting companies over the past 6 years, the support that I've received here at Nexcess is top notch. Always respond on time, fix my problems or provide me with the info I need very quickly and the best part is that they are located here in North America. This was by far my best decision in years. Ray Hladysh more

Great professional and reliable hosting company! I highly recommend it to everybody, but above all to any international company, non-English speaking contries, and even for those whom are not expert in this field. The whole support team is always present to help you, in few minutes, after contacting them, they have already replied and solved your issues, if any. Their understanding your issues goes beyond the limits of your technical, or linguistic knowledges. Really great! Many thanks! www.brandsitalia.com more

I'm not the most technical guy when it comes to editing Magento files. Nexcess has gone above and beyond my expectations in supporting my Magento installation. And I've done a few bone head moves. Nice to know that my host has my back! more

...better than all the rest! I found Nexcess after doing extensive research on Magento hosting companies. We were with a hosting company that had so much lag (loading products was a nightmare), so many server errors. We were being told by the host (who was also our website developer) it was Magento, so we were ready to get rid of it altogether (and would have lost the few thousand dollars we paid the developer to design our Magento site). To make sure it really was Magento that was the problem, we decided to try a new host. Enter Nexcess. From their free migration of our site (which I had thought I would have to do and was dreading!), to their upgrading us to a newer Magento version (which the previous host/developer had feared might break our site), to helping with adding a Wordpress installation, to their automatic integration of our existing SSL certificate from the previous host (I had also thought this would be a hassle) it has been a night and day difference. Instantly our website speed was fantastic, product loading was effortless (gone were the internal server errors that had made me lose my work time and time again), the tech support was always there and responded quickly. The sun shone brighter and children danced in the streets (okay, that last part didn't really happen but it sure felt that way). I can't say enough about their technical support staff. Quick, efficient, courteous, knowledgeable, problem-solvers; it felt like I had a team I was working with instead of handling problems on my own, as I had done previously. Their staff are a MAJOR reason why I am so happy with Nexcess. Nexcess is known for their Magento hosting (which is phenomenal since Magento has special resource allocation needs, yada yada yada) but their regular hosting is FANTASTIC, too. So happy am I with Nexcess for my work's website, I decided to move my own personal website, a development site and a friend's site (that's 3 sites!)to a regular Nexcess shared hosting plan. Again, LOVE IT! If this keeps up, I'll have to upgrade to a Reseller plan. By the way, many hosting companies won't let you have multiple domains in a single account. I had been paying for separate hosting accounts at GoDaddy, so not only am I now getting better servers, better support staff, better plan options but I'm also saving money!! Also, the InterWorx panel is awesome. So much better than ye olde cPanel. Thank you, Nexcess. more

There is way too much to put into this little box. This was our first Magento launch after 4 years on Zen Cart. Our old host was not Magento specialized and we had nothing but trouble. Time after time something would break. Due to our being new to the Magento world we kept assuming it was us until a developer told us to go to Nexcess and make our problems go away. Boy did they ever! Support in a matter of hours not days, in many cases in only a few minutes. CLEAR EASY to understand responses with no ambiguity. They worked with Shipwire to iron out a small server config problem quickly and efficiently. Even the welcome email was amazing. It had ALL the information I needed to start building the site and get going FAST. Speaking of fast, the site runs amazingly fast compared to our old host. We have all the powerful features that Magento offers, and it runs just as fast (if not faster) then our Zen Cart implementation did! On top of that our monthly rates for hosting went DOWN. Nexcess is where you want to be if you are running Magento. PERIOD more

I have now used Nexcess for several years, and can honestly say that I would NEVER EVER consider using another hosting provider. I started out hosting 3 Magento shops two years ago. Today I have a small portfolio of online business ventures that are all hosted by Nexcess. I have been using every major hosting company out there in my time, and here are the main points where Nexcess simply cannot be touched by other hosting providers (in my opinion): 1) Super fast, friendly and professional staff! - Always with a solution to my problems! Sometimes I even wonder how it's possible for them to spend so many supporting hours with me, without ever charging me for it! 2) Nexcess is not just a hosting company for me - I see them as a valuable partner! - As mentioned I run 3 magento shops, all exceeding 300k USD in annual sales. I run my businesses myself, with NO IT staff or developer whatsoever! Only possible with a hosting company that handles their business. And boy do they handle their business at Nexcess! I would truly recommend Nexcess to any company looking for a professional hosting partner. Especially in terms of magento hosting. Best regards Niko I. ---------------------------- more

Really can't say enough good things about these guys. From the very beginning to now. The sales process wasn't pushy and they didnt try to upsell me on a server plan that wouldn't have benefited my type of business. They totally could have told me I needed the beefiest plan they had, but they didn't. I think that is AWESOME. The support - wow. So easy. I love the fact that I can just email instead of having to go through a stupid ticket system that asks redundant questions. I just shoot an email to support and sometimes within MINUTES I get a response and a cure to my issue. They have been so helpful. Would recommend to ANYONE more

Magento suggested we go with Nexcess as a preferred partner. Wow, are we glad we did. We had a bad situation with a developer who never finished our site and then took it down off our server leaving us completely stranded. I called Nexcess and they took such good care of us by providing a backup solution and restoring our site. Nicholas Gabler walked us through everything and gave us back our ability to finish the site and restore our online services. Without his expertise, patience and thoroughness, we would have endured a terrible impact to our business. Nicholas saved the day and restored not only our website, but our faith in technology service providers. Being involved with such a bad developer left us in a precarious predicament. Thank you Nexcess and Nicholas for saving us! I'd call it a first rate rescue! more

My experience with Nexcess has been amazing! I've been a client for almost a year now and their response time to every ticket I've opened has been under 30 minutes, which is unbelievable considering other webhosts I have been with. If you want a hosting company where you can get support fast, from an experienced tech, you cannot go wrong with Nexcess.net! :D more

After I hosed our Magento installation, Nick and Rory were able to restore it from backups. Thanks guys! Damon more

I started by hosting my magento websites with nexcess because after evaluating about 50 companys, I saw nexcess stood out as the most reliable company for it's support and knowledge of Magento. They don't over sell their space on their server. They solve issues related to the software and they are commited to helping you. more

We searched for a company to host our Magento project. We interviewed host companies and decided to go with Nexcess. This was one of the best business decisions we have made. Nexcess hosting and crew behind Nexcess have been phenomenal in terms of reliability and support. They have resolved every issue we have ever presented them to our satisfaction, in a fast time frame. We would recommend Nexcess highly. Thanks again Nexcess for providing great customer service and unparalleled reliability! more

We've been using Nexcess for about two years now and we are extremely happy with the service. The highlight of it all for me is definitely the customer service, which is just incredible. By 24/7 they really mean 24/7, super fast, respond to 100% of emails. They have never let us down and I believe this is what you are looking for with any type of service. Highly recommended. more

I have been a customer of Nexcess for six years and they provide excellent hosting. Recently, I needed updated software and they are able to move me to a new server within a day of my contact. I think the best part of the company is their fast, friendly service. I don't need to contact them often, but when I do I hear back immediately. Thanks for the great service! more

We have old software, an ENORMOUS database for it, as well as some new software with smaller datasets. Anyway, when our hardware was upgraded, the techs helped us every step of the way, whether it was with file permissions to make the programs run correctly, or whatever it was that needed addressed, to make this migration as smooth as could be. We've been with Nexcess for many years as our hosting company, for a reason. They ALWAYS take care of us and our site issues, even with the old quirky software we happen to run. In the years we've been with them, they have always taken care of our needs, regardless of how small they may seem to be. Support is available whenever it is needed, which is something that cannot be said for everyone. As always, especially with the big issues like this; they came through for us with FLYING colors! Good job guys! more