Nexcess.net LLC

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21700 Melrose Ave
Southfield, MI 48075

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(248) 223-1044
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Reviews
( 324 )
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Best

We've been using Nexcess to host our web business which, runs on Magento, for the past 3 years and our overall experience has been very good. The site runs well and the customer ...

Worst

I have recommended Nexcess to many of my client because they used to be good, now a days they have lousy support who is eager to close the ticket without solving the problem and d...

Nexcess support second to none! 6/1/2012

Been with Nexcess for about a year now, and I've never dealt with a hosting company with better tech support. Pretty amazing how quickly they respond, and they often help out with problems that are beyond their actual responsibility for hosting. And they REALLY seem to know how to make a Magento store run smoothly and fast. Very happy with Nexcess! more
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Great Service 6/1/2012

Always have excellent service with this company. Nexcess goes above and beyond when you need it most. more
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Excellent 5/31/2012

Nicholas quickly fixed a complex issue with our Magento store that was keeping us from processing orders. more
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Jay & SSL Certificates 5/30/2012

I had an issue with one of the 4 SSL Certificates I had ordered for 4 domains was incomplete. Jay find the problem and did all of the configuration and installation for me. A true professional and polite voice of reason. Well done! more
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the best support service ever!!! 5/29/2012

the Best support service ever tried! ultra-fast replies and perfect job! more
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Amazing Magento support 5/24/2012

I have dealt with a number of hosts/providers for 20 years now, and Nexcess is the best support I have ever experienced. One other company comes close (SoftLayer). The knowledge of Magento and willingness to solve issues is second to none. more
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Excellent Service, Excellent Customer Service! 5/23/2012

I never write reviews, but I believe I have to share the amazing experience I had with Nexcess.net. I recently switched to Nexcess.net, and have many positive things to say. First of all and most important- excellent customer service- the hold time is very quick, and the support team is extremely knowledgeable, nice, caring, and patient-especially Nicholas Gabler, who took care of many issues/questions I had with expertise, knowledge, and patience. It is rare nowadays for support to be so kind! Thanks so much! Second- My website is running significantly faster. Third- Much better price for a much faster website! Win- Win!! Thanks Nexcess! I will be referring you for sure!! Nicole more
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Ben & Jennifer - great team 5/22/2012

I often get ben on the phone for help - he is great. I just had this SSL issue that Jennifer helped out with - great service and quick responses! more
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Initial domain setup issues 5/17/2012

Nicholas Gabler. Helped me sort out some initial issues with this site. He really took the time and effort to make sure the issue was resoleved and that I fully understood what had happened. I appreciate his support and recommend him highly. more
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Move team 5/17/2012

Thanks so much to Nicholas and the rest of the move team for helping me with a site transfer. Fantastic support and very helpful. We recommend all of our website clients use Nexcess. more
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Great custom service, Cheap hosting 5/16/2012

2 year+ usage, So much appreciate with custom service, quick feedback and reply, patience answer ,and professional. Best recommendation, first preference. (www.mmuch.com) more
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Great! 5/16/2012

Jessica was clear and quick...two things I treasure when working on computer issues. She walked me through my e-mail conversion to Nexcess from 1and1 with simple communication that made the process a breeze. She gives me confidence in Nexcess, which I never had in my LONG conversations and muddled information when talking with 1and1 (if you could ever reach them!). Thanks Jessica... it's the little things that can make a day! - Bryan more
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J Hunt was an excellent problem solver! 5/15/2012

I was really happy with Jessica's commitment to getting me through my e-mail set-up including follow through and the need for more than one call. Her attitude was great! This is one of my initial experiences as a Nexcess customer, and I feel very satisfied with the level of professional service I can expect to receive based on this experience. more
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Excellent Service 5/11/2012

I may pay a few bucks more a month for my nexcess hosting plans than if I shopped around...but it's worth every penny. 24x7, no matter what the issue, the nexcess people are always available and jump right in to resolve my issues...even when I cause them myself! Amazing customer service, just amazing. more
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Fast and attentive support. 5/9/2012

The support team has made the migration to nexcess a breeze. We are fortunate to have everything done so quickly and easily. Thank you! Honest Jewelry Team more
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Great Customer Service 5/9/2012

Fast email responses to inquiries. A+ Support, they understand Magento like no other. more
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I get the problem solve right away. 5/7/2012

When the website is down, I am so worry about it, but after I make a phone call and talk to Jessica, the whole website is up again. Never can get happier than that. Thank you for your great service. more
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Always very helpful, friendly, quick, and professional 5/5/2012

I can't say enough good things about Nexcess.net. They host my Magento site and it's my understanding this type of shopping cart uses a lot of resources. That said, my site has been with nexcess over the last 2 years. It rarely has ever gone down. The rare times it has, they are ON it and even try to make improvements along the way. The customer support is always extremely patient, friendly, and quick. They never give up. They always assume full responsibility for making you a happy customer. They are easy to reach and when you do they help relieve your stress. You know, if you think about it, it's always a stressful problem as to why you'd be picking up the phone to call support in the first place, right? But they just always manage to turn it into a positive experience. Really love them! more
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Best Service Around 5/4/2012

I worked with Ben at Nexcess to help my site recover from a malaware injection. He was so helpful when he could have chosen not to help since the problem did not originate from their servers. They get my site up and running within an hour. A++++ more
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