Nexcess.net LLC

The customer support at Nexcess is the best I have encountered hands down. I am not particularly tech-savvy and have often needed assistance - Greg Swaney (the best!) has consistently been prompt, patient and helpful and has had to twice (sorry!) restore my site after I accidentally messed things up. I started out at GoDaddy and it is a different world in terms of the support Nexcess has given me. I will NEVER switch - they are the best! more

I went through three different web hosting companies prior to Nexcess, and now can't imagine going any place else for my hosted solutions. I have been with Nexcess for a few years now and have referred them to two other developers who now use them for their web hosting. Top notch support - I typically get a knowledgeable reply in less than 15 minutes. It makes it much easier for our company to offer quality hosting as part of our web development package when we know Nexcess is there to support us. more

Not only do they help out when the going gets rough, but the customer service is well worth the hosting. And that's not all, they even moved me to more powerful servers and let me know that I could get better servers for less than I was already paying them. That's amazing business. Especially in a bad economy. more

Absolutely faultless, the best company I have ever dealt with - useful, knowledgable and hassle free web hosting and there's absolutely nothing to improve on, many thanks for everything. more

We've been using Nexcess for awhile now and I have to say they have the fastest support responses in the industry. We've had sites all over the world and for the price it's hard to imagine how Nexcess can provide such service. This review is in regards to dedicated servers. more

As a veteran web designer of 14 years, I have used my share of web hosting services. I would like to say that I am super-impressed with the standards and service reflected by folks like Greg Swaney at NEXCESS.NET. I originally came to Nexcess for their rumored expertise with the Magento shopping cart, but never in my wildest dreams did I expect this high quality of hosting or the "ultimate level of customer service" exemplified by this company. I am planning to move ALL my clients to Nexcess! more

Absolutely fantastic service and prompt replies to all issues no matter the hour. In this business there is one thing that matters most, prompt service. With a 24 hour help desk it never takes longer than 30 minutes to have an issue resolved, let alone dealt with. For the cost, it can't be beat. more

Have been using them for 5 years now and couldn't be happier with service. Always quick with useful responses from seasoned pros pretty much anytime of the day or night. Have recommended to anyone looking for hosting services and will continue to do so in the future. more

Whenever I have an issue, all I have to do is send a quick e-mail and someone gets back to me almost immediately. Very good service. more

Well, I've been with Nexcess.net for five or more years, and I must say, the immediate and personal attention I have received is consistently uncannily good. Every last time I have written in with a problem -- of any size at all, and for several years straight -- someone at Nexcess has gotten into communictation with me within ten (10!) minutes... at the latest. A number of times -- I think I can say, "every time" -- one (or more) of their technicians dove right "into the trenches" with us (like, during an emergency -- when we were identifying a hack-in, assessing his/her damage, and locking him or her out). The Nexcess representative(s) would work, seamlessly, with my site's personal techies to seal up the problem... and I was never charged extra for the help! Too, for the super-beginner, who might be unsure as to how to create their first "real" website: Nexcess has no problem explaining the techy ins-and-outs of... well, anything you can think of. "What's a nameserver?"... they'll answer with no contemptt. Siteworx and Nodeworx hold volumes of fascinating and educational information about your very own website within their cyberwalls. I enjoy them, for the most part, but most of the techy people I know feel a tad "held back" by them. Still, they are entirely workable for people of all skill levels (Perhaps it's only when one considers a website with 100,000,000 monthly page views that the interface feels like less of a fit?) I do wish Squirrel Mail and Horde would do something -- at all!? -- with their email interfaces... (but I don't think this is Nexcess's fault, LOL. I'm just that annoyed by it -- had to say something!) Overall, what I will tell anyone (anyone I like, lol) about Nexcess, in good faith, is that they have NEVER seriously dropped a ball in my time with them. And, if there ever arose a problem -- me-caused or them-caused (usually me, LOL) -- the Nexcessians auto-healed it with a speed and thoroughness I'm not at all sure I could find anywhere else. That's why I remain with Nexcess.net. Thank you for reading -- and thanks to Nexcess for making my website look good for years!!! more

I have been hosting with Nexcess.NET for multiple services for about 6 years, the most prominent being antsmarching.org. Not only are the staff extremely competent, but they make you feel like you are their only customer any time you reach out for help. You can tell their #1 priority, no matter what, is customer satisfaction and their dedication to that goal pays off. I would recommend them to anyone looking for hosting on any scale. more

ComingSoon.net has been a very satisfied customer of Nexcess.net for years. While we have not encountered many problems, whenever there was one, a Nexcess.net representative got to work on it immediately and solved it as soon as possible. Nexcess.net has also been a big help in developing ComingSoon.net's backend solution and continues to assist in day-to-day operations to make everything run smoothly. more

Been with Nexcess for 6 years now and they haven't let me down once. I've been with several servers prior and none of them compare to the excellent and quick customer service that Nexcess offers. When I had problems they were quick to handle it; when I wanted a non-listed hosting package, they worked with me on a special one just for my site. If you want the perfect hosting provider then Nexcess is your best bet. Highly recommended! more

Incredibly responsive -- always willing to answer questions or grant requests at any time of day or night, even via IM. We had a bit of trouble getting command line (SSH) access, but it worked out eventually. We had to pay $25 to get MediaWiki installed but it was seamless. They should support Fantastico for easier installs. more

Nexcess.net has always been very attentive with any issues that have arisen, and always provider excellent customer service, with minimal downtime. more

Nexcess.net has proven so be an excellent host for several of my websites. As for as the sites themselves, they're served quickly and reliably and there's been no significant downtime in the past 5 years. Whenever I've needed help or support, the team has always been very responsive, always responding within a few hours and usually within 10 minutes of an issue report. The rates are very reasonable and I've benefited immensely from hosting my sites there. more