Michael's Furniture Warehouse

My wife and i were thinking, "hey! lets get some great furniture for a great price!" so here we thought michael's furniture would be a great place to go with their "less overhead!" commercials. Pros: Good selection of products Cons: Pushy customer service and scammers! more

My family is experiencing issues very similar to other reviews you will read here. Michael's does have a good selection and you will be able get a good deal on the purchase of your furniture...after that it's any ones guess as to when you will get what you paid for. We bought a leather recliner sofa from salesman Jack. Here is where the first problem started, Jack wrote down the wrong number and 14 days later the delivery crew attempted to deliver a love seat. We sent it back and were told "next week". Well, next week just got here, we are ready for the sofa and we just got the call "next week".If you have time to wait and don't mind poor service, buy here. more

Bad Product, Bad Customer Service...need I say more? Do not waste your money or time...you will not get what you want or ordered...Trust me..I have dealt with this place. more

After looking for a long time, I decided to buy a clearance sofa at Michael's. I paid for the sofa, shipping and tax, and was told it would be delivered in 48 hours. WELL, in 48 hours, the movers showed up with a completely DIFFERENT sofa.. a cheap, ugly, decrepid sofa. I was appalled. Three days before Christmas and they pulled a bait and switch. NOT OKAY. When we phoned the store, they said they sold OUR sofa to someone else, that they forgot to remove the tag. The salesman we dealt with was LESS than friendly, he was impatient and rather rude. We will NEVER shop there or EVER recommend this place to anyone. Good luck if you go to them, you might wind up with something completely different in your living room!!!!! Pros: nice furniture at great prices Cons: they didn't deliver what we paid for more

Their main competitor is Living Spaces on Van Nuys. Both carry Ashley, Guildcraft etc etc. and have access to a good selection of sectionals and sofas. What is holding them back is variety (lack of lighting selection , area rugs, etc etc) There are far worse furniture showrooms out there. Michael's Furniture Warehouse is not one of them. If you want to get ripped off, go to Ashely's at the Helms Bakery district. Where they try to charge you $130 for shipping for two barstools, and local pickup is in Riverside. more

I have bought from Michaels 2 times and have decorated my entire house with their furniture. First of all, they have they best selection and the best deals in town. I have looked at every other big furniture store in LA and nothing compares. I got a deal on the most beautiful furniture and get compliments on it everytime some enters my home. Pros: Great deals, gigantic selection Cons: Far from Beverly hills more

BE WARNED FOLKS! RIP OFF! we spent over 5k. was told by JUAN/AUGIE i was buying new dining set, would be delivered new, ""just out of box"", and got a damaged, used floor model instead. took pictures, called, complained. no call has EVER been returned as they promise to do. VERONICA has lied 3 times to us. had to go back to store personaly, was told they would replace or fix any damages, said ""they ordered replacement"". they never did. sofa set broke first use. guy came to fix it and could not. frame is bent and totally out of alignment. sofa also torn. quality is horrible. they now refuse to do ANYTHING to help, replace or fix there damaged, used junk they delivered. i did sign at delivery as we were in the middle of moving that day, but it has taken inspection and use (once) to find damages and defects. they will say or do anything for a sale, and then you are on your own! you have been warned. i will go to court, and have contacted Better Business. i am out alot of money Cons: rip off, lied, missleading sales more

BE WARNED FOLKS! RIP OFF! we spent over 5k. was told by JUAN/AUGIE i was buying new dining set, would be delivered new, "just out of box", and got a damaged, used floor model instead. took pictures, called, complained. no call has EVER been returned as they promise to do. VERONICA has lied 3 times to us. had to go back to store personaly, was told they would replace or fix any damages, said "they ordered replacement". they never did. sofa set broke first use. guy came to fix it and could not. frame is bent and totally out of alignment. sofa also torn. quality is horrible. they now refuse to do ANYTHING to help, replace or fix there damaged, used junk they delivered. i did sign at delivery as we were in the middle of moving that day, but it has taken inspection and use (once) to find damages and defects. they will say or do anything for a sale, and then you are on your own! you have been warned. i will go to court, and have contacted Better Business. i am out alot of money Pros: none Cons: lied, sent junk, missleading sales, rip off, wont help or return calls. more

i got a good deal on my sectional. during the sale they pushed for the upsell on the extended warranty. at first i declined until he lowered it to 100 dollars. so naturally added that to the package in understanding that they would scotchguard my sectional to prevent stains. they dont have custumer service!!! i had to call them for my appointment time, in which they gave me a 6 hr window and showed up in the last 5 mins without even a phone call. my couch was not scotchguarded like i paid for (and they pushed so hard for that sale). keep in mind that i called to confirm that is was already taken care of and they lied and said it was! then when i called them on it they have been nothing but rude liars! after this i made an appointment to have it done again and they never showed up. now im returning the service and its been a week with no credit back on my account! more

I recently just left Michael's and i left a deposit for some furniture that I hadn't even decided I wanted. I trusted the sales man (the rabbit) and thought If I decided not to purchase anything then I had the choice to change my mind or so I was leed to believe. After being lied to that they were the only retail place that had something I had interest in and I had to wait 2-3 weeks if I decided to get it. I ended up finding the same thing only made with a better quality, a better price and was available right there. After I made the rabbit aware of this he then put in an effort to get the furniture to me by that weekend! What happened to 2-3 weeks? Now the company does not want to refund my money that was left for something that they didn't even have. That Company is a Rip-off and shouldn't even be in business. more

I was very surprised to read so many bad reviews. I think some people just have extremely high standards. This place is excellent for everyone that can't afford Crate & Barrel, Pier 1 or Restoration Hardware. Name brands are scarce in this store - which left me with quite a bit to choose from. Most name brands are only that, a name. They don't always mean quality but they do always mean price! Pros: Great prices, non-pushy sales people, a lot of variety, open restroom, easy parking, every kind of furniture Cons: In Van Nuys. Eww. more

I have seen the commercials for this place and I have to say I was a bit reluctant to go. When we got there, they have a huge selection and different levels of quality. We found everything we needed and it was delivered when we wanted it to be. more

My husband and I went there to buy a sofa right when we walked in we were all given a cold bottle of water which was great since we were thristy then our childern was offered pizza. We looked at many sofa's and were not pressured to buy anything. We did ask about delievry and removel of our old sofa set we thought the price was fair for the delivery especially the price of gas these days and to cart our old sofa away just taking the old sofa was a god send it would of cost us a couple of hundred dollars as it was junk .The delivery was set up and we actually got our sofa sectional when promised that was also nice on time delivery who would of guessed.We also bought the 5 year warrenty knowing we have 6 kids and 5 cats. Over all the personal service was really above par. Pros: Great customer service more

They delivered the WRONG chair I ordered to go with the sofa and love seat. Because it would be too late for the holidays, I asked to cancel the order. Cons: No refunds, tricky pricing (make sure everything is itemized!) more

I bought a sofa, overstuffed chair and ottoman from these guys about 6 years ago. I thought it was a steal because I had been looking at places like Pier 1 and Crate & Barrel and Michaels was about half.. 6 years later, the sofa is in excellent condition (and I'm very hard on furniture), and the chair and ottoman are even better. I read these reviews and I am shocked that these people had such a negative experience. I'm not sure what people expect from a furniture store. One person complained about not being able to return the furniture! Show me ANY furniture store that allows that. Pros: Cheap, decent value, wide variety, haggle on price Cons: Minimal custoemr service, pushy salespeople, haggle on price more

If youre looking for a quality service, please dont go to this place. They only want your money. Pros: They're nice to you only in the beginning to get your Money. Cons: They DON'T give you the quality service you need. more

Bottom line is the furniture is cheap. You have to really look at the item and see how it is made. I have bought some furniture that is great other stuff that has fallen apart. They do bargin with the prices Pros: Low prices large inventory Cons: not made well MADE IN CHINA more

David, the store manager is a slick talker. He tried to sell me the floor model without ever letting me look at it. When I did look at the bed he was selling me it was broken in several places. He first tried to tell me his guys would fix it until I found a part that was split in the middle of the headboard. He left frantically and while I waited I sat on the bed and started to notice several of the floor models were broken but had the broken parts hidden against a wall with other pieces of furniture wedged up next to them. He came back after a couple of minutes angry and said he would order me a new one. The original order was suppose to take only 10 days but I did not actually receive my bed for a month and it took 2 deliveries to get all the pieces a week apart. They did not place the order the first time and after I called them about it, they then ordered it but not all the right pieces. When I called to talk to him about it he got angry again and said he should have never sold me a new bed and made me take the floor model. He claimed he never knew it was broken but he lost money by giving me a new bed. He also is not tactful when handling customers' personal credit. I heard him talking about another customer having a bankruptcy right in front of me. He was not discreet at all. I was very embarrassed for the other couple. He is an a**hole to work with if he doesn't take you for a ride. Beware before you buy! The prices are good but the customer service is not and I question the condition of the furniture! Pros: prices appear to be too good to be true at first--BE CAREFUL Cons: BROKEN FURNITURE & HORRIBLE CUSTOMER SERVICE! more

We bought a love seat and couch and were told it would be delivered in one week. The couch came fine, but the love seat was delivered with one cushion and the front panel a different material than the set. We took pictures and asked the Customer service department to look into. We never got a call to follow up. We had to do all the follow up to find out how to get our love seat the same matching material. The light in the store is dark, so beware the color may be different once you get it home. The picked it up to send back to the factory and redo the fabric. 6 weeks later it was delivered EXACTLY the same. Still wrong.........No hope! PROS: CONS: The sofa was never made right even after 2 pick ups and redeliveries. more

We went to purchase a sofa and love seat the first of October. While we there, we were rushed to find a style and fabric. after purchase we were told that it would take 4 to 5 weeks for delivery. Approimately 4 1/2 weeks later, I called the store to find out if delivery would be soon. A woman in the office had to call the manufacturer and find out it would be one more week til delivery. After a week I called again, and was told that it would be 1 MORE week! As of this morning, 6 weeks later we recieve a call from the store to be told that the fabric had been discontinued and we need to come down and pick ANOTHER fabric and that it would bee at least 4 MORE WEEKS! I really think they are somewhat over priced and make sure what you choose is IN STOCK or you will have to wait months for your furniture. I DO NOT recommend this store for future purchases of furniture! more