Diamond Exchange Chicago

I bought an engagement ring and wedding band from Isaac. He gave me a great price on a diamond and diamond studded wedding band. One of the small diamonds fell out of the wedding band and he replaced it without any hassles. I live in San Francisco and did all this by phone, email and UPS. I was apprehensive about something as sensitive as a diamond purchase over the internet and such a long distance, but it was worth the risk and my wife and I are very happy with the rings. more

I bought my wedding band from them and the diamonds fell out after 2 months. They refused to fix it and accused me of leading a hard life style. I work from home... not such a hard lifestyle. They finally fixed it and I wore it once and it started doing it again. Maybe it's my hard lifestyle?? I do not advise people to purchase jewelry from them. Sorry! more

Hi All, Pros: Excellent customer service, no pressure to buy, cant find better value, and I tried more

Just amazing. You will not be let down by anyone at Dimend Scaasi. On the weekends, you're highly encouraged to make an appointment as they do fill up in a hurry! But, my girlfriend and I didn't know this and were totally clueless to how downtown jewlery locations function. We walked in and were told them we didn't have an appointment, but even though they were very busy at the time, Issac ushered us into his office and sat down to meet with us for nearly a half hour! I made 3 more trips back down there to get everything together and make up my mind and got the ring/diamond I wanted right in my price range! Issac and Shannon are awesome and I'm sure anyone else there is too! Cannot go wrong with Dimend Scaasi! more

This is the absolute best place to go for buying jewelry. Besides having great customer service, they have beautiful, quality jewelry. I designed my engagement ring and Shannon was able to track down the exact cut in a yellow diamond in New York and have it overnighted (this was a difficult diamond to find and quite an undertaking). The clarity was flawless and the end design was better than I could've imagined. Plus, Shannon was able to help plan a birthday surprise with my husband being deployed in Iraq. He was able to email what he wanted to buy for me, get it designed, and then she invited me in for a complementary cleaning; all the while I was clueless. To my surprise, I had a dozen pink roses and a new set of earrings to match my wedding ring. The time and thoughtfulness that Shannon went through to make this happen was truly unforgettable. I will be going back for any of my future jewelry needs and have recommended Shannon to my friends. It would be foolish to shop anywhere else! Pros: 2 thumbs up! Cons: Absolutely nothing! more

Very Professional, Talk with Shannon she will take great care of you. My wife is always getting compliments on her wedding ring. Great place to do business with, without a doubt the best in the city. Hope to do future business dimend SCAASI. Pros: service, quality, price more

I went shopping for an engagement ring, and after much online research, learning all about diamonds, and trying many different stores (including most of the big retail chains), I ended up traveling to the city (from the burbs) to jewerly row. There I was overwhelmed by all the choices and had a bad experience feeling pressured to buy a lower quality diamond at one of the random stores I visited. Then after reading reviews of Dimend Scaasi on this site, I made an appointment and met with Alexa, one of the stores very friendly and helpful store representatives. I pretty much knew what I wanted from all my research and from their very useful online site. She was patient, helpful, and took the time to understand what I was looking for, and even offered a great customization option (all free) that proved to make the ring I picked out, unique and perfect for what I was looking for. The service was great, the quality of the craftmenship and diamonds all excellent. This store and its staff deserves all the great recognition they are getting! Highly Recommended for engagement rings and other jewelry, we will be shopping there again! Pros: Great service, excellent online viewing, great craftmenship, better than retail prices! more

Being that there are so many variables that can change the price of a diamond, it?s extremely confusing!!! But Alexa helped me make the right choice, by asking a few different questions and showing me a few different options. I?ve gone to a few other places before coming here and all those other sales people made me feel like I was being taken advantage of. Here Alexa helped me decide and was never trying to push me to spend more money. The owner even came by talk to me and explained a few things about diamonds. They were able to find me an incredible diamond for what worked in my budget. more

Simply put, dimend SCAASI exudes professionalism. Every aspect of our interaction with them was flawless ? they were knowledgeable, patient, extremely helpful, and always conveyed the feeling that their job was to create another satisfied customer. Shannon was the individual that we worked with; she offered great advice, she knew the right questions to ask, and even after the purchase was made she maintained contact until the rings arrived at our doorstep. As I noted above, this jeweler exudes professionalism ? you cannot do better. more

The staff at Dimend Scassi was very warm and welcoming. I was shopping for an engagement ring for my girlfriend and this was by far the best experience I had shopping for a ring. Shannon was extremely helpful and patient, which for a first time diamond purchaser, was very important. She was not pushy and really asked a lot of questions. There was a bit of a rush on the order and they were very accomodating. The ring turned out to be more beautiful than I had imagined and my girlfriend, now fiance, loves it!!! Pros: Everything Cons: Nothing more

I recently purchased an engagement ring from dimend SCAASI. I could not have had a better experience. I visited the website and instantly began speaking to shannon, one of the friendly and informative jewlers at the store, via their instant messaing help feature. And she didn't just show me one or two rings and tell me what I wanted. Online, Shannon was able to show me different rings from the wide variety of styles they offer from a very vague description of what I thought I wanted. Come on, I am a guy. what do I know about engagement rings?Thanks to Shannon and the people at diamend SCAASI I know a lot more. And best of all, I know where I am shopping for jewlery in the future. It took a few weeks for the ring to be custom made, but it was well worth the wait. My jaw dropped to the floor when I opened the box. I got a lot of ring for what I spent. The service was excellent. The people were friendly. I would recommednd diamend SCAASI to anyone. Pros: This is the place to get your jewelry more

I made the daunting purchase of a gelin abachi ring as a suprise engagement ring for my now fiancee based on the designs i saw online compared to that what the jewellry stores in the UK had to offer. No contest in my opinion. Dimend Scaasi offered a great price so i got in touch. I dealt with Shannon, whos customer service was impecable throughout, from photographs of the ring from all angles, to close ups of which diamonds i could choose, and rapid replies to my emails. The ring did require resizing so i would recommend you get the ring sizer sent first if you are ordering online (this would mean, however, any suprise proposals wouldn't be much of a suprise) but again the repair was dealt with efficiently and shipped back to the uk as soon as it was ready. Pros: Fantastic customer service. No hard sell. Great designs Cons: UK customs and excise - a little tricky to negotiate when returning/recieving back the repair. more

I just received my gorgeus pair of diamond studs from Alexa. more

i rarely bother to review anything, but i thought that dimend SCAASI deserved commendation for turning the very intimidating engagement ring purchase into a great experience. i agree with a number of other reviewers who said they had gone other places but found Isaac and his staff unbeatable. after frusturation and embarrasment at a number of other diamond dealers, i knew as soon as i entered the store that i wanted to give them by business. Pros: amazing service, selection and price. cool store. low-pressure environment. listen to your needs and then meet them. more

After 2 dissappointed experiences on the internet I was reluctant to try again so had a look round lots of high street jewellers and prices were astronomical for the kind of diamond ring I was looking for. Then luckily I happened to find Dimend Scassi on my internet search engine. At first I thought it was too good to be true as it ticked all the boxes for my requirements. The diamond had a GIA cert. the size was right and the price seemed fantastic for the quality of diamond. So I contacted the store and to my surprise was able to view the diamond I had selected with the 'Inner-view' facility. The lady I spoke to - Lexi was fantastic. She answered all my questions and gave me lots of advice. So once more I embarked on purchasing on-line even though I live in England and it seemed an awful long way away if anything should go wrong. I had no need to worry because both Lexi and Issac are A1, 100% fantastic people. I chose my stone, then chose my setting, sent my money promptly and on time my ring arrived and may I say it is above all my expectations and I havn't stopped smiling since. Now I agree everything in America is bigger and better! I must have saved at least a third of the cost even taking the duty into account. If ever I wanted another item of jewellery I would only go to one place Dimend Scassi. I have told Issac and Lexi that I will be their British ambassador and if I can help in any way with any questions then they can give my email address to any other potential customers. Once more may I say to Lexi and Issac you have restored my faith in people, there is some genuine honest people still out there! And my ring is the proof and since wearing it for the past two weeks all my friends have noticed it and said how stunning it is. I cant stop smiling!!! Pros: Inner View facility, certified diamonds more

Alexa and Isaac- Pros: Fantastic Customer Service, No Pushy Sales, Great Prices Cons: No store in Texas more

I was a very skeptical first time internet buyer and I did the diamond research I began to talk with Shannon. The internet experience was just like walking into the store...she put my mind at ease and peaked my creativity. The package showed up as priomised with some nice ""extras""....The thoughtfulness and service was really second to none. As I researched diamond prices via the net I found no other company to be able to compete with the price of the particluar diamond that I wanted...given the specifics...This was the cheapest place to get the best diamond. When you buy from Shannon Hruza at dimend SCAASI you are getting the best for less. Thank you Shannon, I will be back! Pros: Did as promised, went the extra mile, made the deal work Cons: They don't have a store in my town more

Visit Shannon Hruza - she made the experience of purchasing an engagement ring completely stress-free and enjoyable. I can't thank her enough for the level of professionalism and customer service that I received. The ring was more beautiful than I expected. Pros: Best prices on the internet Cons: No retail stores in Cleveland more

These guys are great. I was looking for a nice engagement ring for my girlfriend. I looked everywhere, I mean everywhere. I even tried Ebay. Then as all men on their last stand, I did that 3am search, eyes blood-shot. Just then I came across Dimend Scaasi?s page. To my surprise , I found just what I was looking for, but I was still a little skeptical. I called the following day and spoke with Alexa, she was a great help. I mean she kept me on budget and got me an engagement ring that my now fiance is more than happy to show off, so guy?s if you?re looking for a one of a kind ring, let Alexa or Marta help. I know I will return. I saw a platinum band that I want for my wedding ring. My hats off to you guys. Pros: Great design, superb quality, best help around Cons: Hard to find parking, Downtown is not parking friendly more

We couldn't be any happier with each part of the process. I would recommend Isaac to anyone. -Matt Pros: Professionalism and Knowledge more