Diamond Exchange Chicago

Alexa helped me choosing the perfect engagement ring..and my fianc?e really loved it...Thanks a lot! Maurizio more

I feel lucky that I walked through the door of Dimend SCASSI. As a very delinquent and disorganized bride, I could not have been in better hands. They did whatever they could to help get wedding bands on track and the quality was beautiful! Pros: Professional and friendly office more

I was in search of a new setting for my engagement ring and Isaac was a great help with assisting my husband and I find the perfect setting. He took his time showing us countless settings and giving us plenty of time to make our decision without being pushy or trying to oversell us. I hate the boring typical settings that eveyone else has, but they had great modern styles to chose from. We ended up getting a tension setting after his amazing personal testimony about it's simple elegance but secure construction. I've had it for a few weeks now and am completely happy with the ring as well as the service we had with Isaac. I will surely come back to them with all my jewerly shopping needs! Pros: Great service, selection & atmosphere more

I purchased my fianc?e?s engagement ring at Dimend Scaasi, and was extremely pleased with the entire process. When I started looking for an engagement ring, I didn?t know where to begin. It can be a very intimidating process. So, when trying to find a jeweler that I could work with, I did what I usually do and turned to Yelp and a few other forums for recommendations. While I am a first time Yelp reviewer, I have used the service for everything from restaurant reviews to used bookstore recommendations. One of the top choices for other Yelpers was Dimend Scaasi. Even so, I fully prepared myself for having to forcefully fend off pushy, commission oriented salesmen at every turn. At several of the other places that I went, that was indeed the experience, but at Dimend Scaasi, things couldn?t have been more different. I worked with Shannon, and she was a pleasure to deal with. By the time I met her I already had done a fair amount of research about what kind of diamond I was looking for, so I knew exactly what shape, cut, clarity, color and size that I wanted. Shannon showed me what she had in stock that fit my criteria, which was great, but I still wanted to see more. We set up another appointment, and she promised she could get me the best rocks in Chicago so I could make my decision. During this process, I let her know that I wasn?t going to buy immediately, and also that I was working with a couple of other jewelers. She was very understanding and encouraged me to take as long as I wanted and to visit as many jewelers as I needed to make the right decision. During the course of the week leading up to my second visit, Shannon was in constant email contact, sending me information on the diamonds she was bringing in to show me. This was a huge time saver, because I could study the list and tell her specifically which ones I wasn?t interested in before I even saw them. When I finally arrived for our second appointment, Shannon had a very nice assortment of diamonds that specifically fit my budget. At one point, I wasn?t sure if I should spend more money for a larger carat size, and Shannon actually talked me out of it?that was definitely something I was not expecting! She placed the rock that fit in my budget next to the larger one, and showed me that to the lay eye one couldn?t tell the difference between the two. Ultimately, after examining diamonds at the other jewelers with whom I was working, it became clear that DS had the best options based on my specifications. Shannon was also very helpful in picking out the setting and the band for my ring. After telling her about my fianc?e?s taste in jewelry, Shannon assembled three or four different options, and then gave me her opinion on each one. It was almost as if she had known my fianc?e for years. In the end, my fianc?e LOVED the ring that I purchased from Dimend Scaasi. Shannon?s attention to detail, friendliness, and customer service skills set her far apart from the other shops in the diamond district with whom I dealt. My fianc?e and I will absolutely be going back there to purchase our bands, as well as any other jewelry that I may be buying over the coming years. I can?t recommend Shannon and Dimend Scaasi enough. Pros: Access to large selection of diamonds and competitive prices more

I first visited Dimend Scaasi in November last year and met with Alexa. Before my visit I had spent lots of time looking at different websites, comparing prices and selections, learning about the 4Cs, etc. My fiance was nice enough to let me pick exactly what I wanted;-). I knew that I wanted an asscher cut stone, mounted one of their halo settings. She was very patient, knowledgeable and did not try to pressure me into committing to a purchase. I left knowing that I wanted to get my ring from there when we were ready. I tried some more research but my heart was set on the asscher cut at Dimend so I was done looking. Pros: Price, service, selection, no pressure sales more

So you're on Citysearch because you're tech savvy and you scour reviews before you make any kind of large purchase. I went to this place mainly because of the ratings here which I now believe are less than on the level. Many of the reviewers here sound as though they had some kind of mystical experience. It?s also odd that almost all the 5star reviews here are written by reviewers whose only review is scassi. Scassi also advertises their Citysearch reviews on their website. We wound up waiting two months to get the final ring - two months I spent wondering how there could be so many insanely good reviews - two months I spent emailing and calling the confused sales girl. She was very nice but consistently provided contradictory or misguided information on what ring we were actually getting and where it was coming from. She even requested that we not call but rather use email even though she had somewhat limited command of English which led to many emails beginning ?When you say X what exactly do you really mean?? Again, the place is a business and I?m sure some people have good experiences, some mediocre and some bad ? but this place is NOT the diamond Shangri-la that the reviews here make it out to be. Once I started reading the reviews again I had to laugh at all the effusive typing. Funny how much I?ve come to depend on reviews. Pros: Price, Quality Cons: Paranoia, Confusion more

We had an exceptional experience with dimend SCAASI when we chose my wedding ring. After many weeks of ""shopping around"" I found my dream setting and stone at thier website. Having just moved to Wisconsin we weren't able to visit th shop in person and needed the ring on a week. Shannon worked around the clock to make sure we got it on time. She assured us we were getting what we saw on line and the quality is outstanding. She keep us in the loop throughtout the entire process. I got my beautiful wedding ring just in time for our dream wedding! We did get it appraised and was valued at what we spent on it, actually slightly more. We will be shopping there again for sure. They are just wonderful. Thanks for coming to the rescue. Pros: Quality, timeliness, professional more

Dimend Scaasi has been our jeweler of choice for many years now and each experience has been amazing. They wrote the book on customer service and have always made us feel like a part of the family. Isaac and the entire team are incredibly friendly, knowledgeable, and genuinely want you to be happy with your purchase. Pros: Amazing Selection, Great Prices, Excellent Service more

Just an advice, appraise your previously purchased jewelry from Dimend Scaasi and you'll be surprised. Pros: Live E-Chat Cons: Negative Appraisal more

Alexa was great... beyond a doubt, this is place to go. You don't pay a premium for the name (i.e. Jared) and both Alexa/Isaac were very helpful and honest in my selection process. Pros: Reasonably priced, Great service, Honest Cons: N/A more

Dimend Scaasi is THE jeweler to visit, especially if you want to custom-design your ring. My fianc? bought my diamond from Scaasi but he?s wise enough to know I wouldn?t be satisfied with an ?off-the-rack? setting. So after he proposed to me, we went back to Scaasi to design my dream setting. We worked with Alexa Schumacher, who is extremely knowledgeable and VERY patient. I had a vision of how I wanted my setting to look and feel, and Alexa worked with me to bring that vision into reality. The workshop that Scaasi uses to make our setting must be full of talented jewelrysmiths because they skillfully followed all my specifications and created a final product my fianc? and I absolutely love. And that?s not a small order because I had very specific ideas and am very particular about every aspect of my ring. Of course, there were times when I bounced certain ideas off Alexa, who either affirmed my idea or suggested a variation because her experience tells her my idea would not work in the 3-D world. Do yourself a favor and go see Alexa at Dimend Scaasi! Pros: Best place for custom-designed jewelery Cons: N/A more

A couple of months ago I started my search for a perfect engagement ring. After visiting numerous websites and in-store visits, I was left confused, discouraged and a quite frankly very nervous about what to do next. Here I was completely inexperienced in the trade and caught up in a situation where I had to move forward quickly to get the perfect ring and diamond so I can propose to the love of my life! After an exhausting on-line search I found Dimend SCAASI's web site. The website immediately set them apart from the other 3 dozen or so jeweler websites I had visited and considered for this significant purchase. The ring designs they have are quite special and very reasonably priced. So I picked up the phone and called. I was greeted by Lexi who instantly put me at ease and set up an appointment later on the same day where she showed me several of the ring designs in a live video cast that can be arranged through the Dimend website!!! (I recommend this as a first step even if you live in the area) Lexi was VERY patient with me and we discussed all the details of the various designs and potential options for almost an hour. At this point I was very close to being sold.... but I wanted to be certain I'm making the right choice so I asked Lexi if I could pay them a visit at the Dimend SCAASI store to view the short listed rings in person. Lexi was able to squeeze me in within a couple of days. The store is located in a nice setting and the employees are extremely professional and helpful. You really get the sense that they are not out to squeeze every dollar you have out of you - but at the same time they want to be sure they do everything they can to meet your needs. I am very particular about quality and service and let me tell you that the buying experience as Dimend is really something else! The setting design I ended up with was quite elaborate (more than 40 encrusted diamonds in the setting) but I had one problem - her finger size is a size 3!!! I was really nervous that if the jeweler is not skilled they might not be able to appropriately scale things down with the size of the ring to make it look proportionate. Lexi discussed all the details with me and ensured that it will look perfect with the diamond I selected. I just picked up the ring yesterday. And WOW!!!! I really have nothing else to add. It is just a stunning piece of Jewelry, art almost!! I never thought that something this small can have such detail and look this good. The next time I need a piece of Jewelry made I am going nowhere else but to Dimend SCAASI. A modern buying experience from start to finish. Now comes the second phase of my plan - how to pop the question!!!!!! Pros: A modern buying experience Cons: not a single thing!!! more

I decided to completely surprise my girlfriend with a proposal, and thus was left to pick out a ring entirely on my own. Let me tell you, this is no easy task for a guy. I went to a lot of different jewelry stores and did a lot of online research. Many of these places had excellent products and services, but Dimend SCAASI was several steps above all the rest. Let me save you guys out there work right now: go to Dimend SCAASI and don't look back, you won't find a better place. I worked primarily with Alexa, and she was fantastic. She was knowledgeable, helpful, patient, and accommodating. Not to mention, she helped me develop the perfect ring for my fiance. My ring was somewhat custom designed, and I gave her a long list of characteristics I wanted and did not want. When I finally got the ring, it absolutely exceeded my expectations. Every detail I requested was finished to perfection. I could not have been happier! As others have mentioned here, there is no pressure to spend more than you want to. I went in and told them my budget from the beginning, and they helped me come in under budget and get the perfect ring. Their loose diamond prices are competitive even with the large online diamond sites like Blue Nile, and their diamonds are much cheaper than those of many other jewelry stores I visited. My experience with Isaac was limited, but during the time I did spend with him he was extremely knowledgeable and helpful. Bottom line: my fiance absolutely loves the ring and constantly gets compliments on it. Furthermore, I feel like I got an outstanding value. There was not a single negative aspect to my experience with Alexa, Isaac, and Dimend SCAASI. STRONGLY RECOMMENDED! Pros: Service, selection, price Cons: NONE! more

Being my first time buying a diamond, I was a bit nervous about the whole process and how to avoid being taken for a ride. Alexa at dimendscaasi was very accomodating to the process and even talked me down from the type of stones I was looking for. After a few meetings, I decided on dimendscaasi for the stone and ring, and haven't looked back. She (the fiancee) absolutely loved the ring and I am very happy with the ring, stone, and warranty. Recommended for everyone! Pros: One on one sessions, knowledgeable staff, courteous Cons: None, really more

I just wanted to write to confirm what the many others have already posted: the experience of buying an engagement ring at dimend SCAASI is amazing! I just received the engagement ring that I purchased from them and couldn't be more pleased! Alexa helped me through the entire process and her expertise, advice and honesty was much appreciated. Isaac ( the owner) also introduced himself and offered some advice. I left knowing that I had just picked out the best ring for the best price and even enjoyed doing so! They have my highest recommendation and future business ( wedding bands )! Pros: The entire experience! more

The ring is beautiful. Everybody that has seen it since we announced our engagement has nothing less than rave comments regarding the ring. From the initial visit to finally receiving the ring, the buying experience was the BEST I've ever had. High quality diamonds/rings at a very good price. Isaac has my continued future business as well as a recommendation to anyone that is thinking about proposing. Thanks for helping make this a memorable moment in our lives. Pros: A+++ in every category more

My girlfriend and I purchased a diamond from Marta and were extremely pleased on how helpful and polite she was. We have been shopping around for a couple of weeks now and have come across a lot of jewelers who would have said anything and everything to make a sale, where Marta did not. We really appreciated the attitude and politeness she had toward us and how she took the time to answer all of our questions. These attributes are hard to come by and this is why I plan on shopping at Dimend SCAASI in the future and look forward to doing business with Marta again. Pros: awesome employees more

All you really need to know is that I've already recommended Shannon and Isaac of Dimend Scaasi to a friend on his engagement ring purchase. Dimend Scaasi is a great, modern, buying experience and they met and/or exceeded all of my expectations. Strongly recommend paying them a visit. Pros: Great Service Cons: What are the drawbacks? more

Excellent selection and great service! They are just fantastic - you have to go there and see it. They will all go out of their way to make you feel comfortable and to make your experience great. Highly recommend them!!! Pros: Fantastic service! Cons: Really none more

Dimend Scaasi is by far the best jeweler in Chicago. They go out of their way to make your experience personable and exciting. They have met and exceeded my expectations! The ring is breath-taking! I could not be happier with how you and your staff took care of Dawn and I!! Thank you!! Pros: Very professional and friendly staff!! more