Ben White Automotive

The people at Ben White are willing to work with you to get the job done how you want it. They do excellent work and are honest about what needs to be done. This shop is a refreshing change from the many headaches associated with auto repair. I have been here twice, they always have a great attitude and do what they say they will do. I will always take my car here. Pros: Good work at a reasonable price more

About a year ago, I went into Brake Check to have a squeaking sound in my brakes fixed. What I thought was a simple ""fix"" at the time turned out to be 5 to 10 NEW issues with the car every 4 months or so. Earlier this month, I found they wanted to repair the same issues AGAIN (which they already supposedly fixed) for the full price (they didn't even want to live up to the life-time warranties that I had on some of the brake parts). Unbelievable! $1000+ and a year later ... I finally took the car over to Ben White Automotive who fixed all of the REAL issues (most, I'm sure, were issues that Brake Check caused) with the vehicle in only HALF a day's time. Note that at this point, my car was having some rattling sounds in the under-carriage and it sounded like there was something lose that kept hitting the ground whenever I drove the vehicle. Bottom-Line: The issue(s) were fixed and the car drives like its brand new now.I will definitely be back should anything go awry with my car again. **On a side note, I have to say that its really pathetic that there are businesses out there like Brake Check (scam) that are charging customers twice as much as they should for parts and service (most of which are unnecessary) while doing a half-a$s job. Its very easy to get in an endless cycle of paying some of these con-artists who simply ""invent"" issues with your car that aren't really an issue. Pros: Very quick turnaround time and affordable! more

Very satisfied with the job well done by this auto repair center. Oscar quoted me a price to replace the CV joints on my car. He even allowed me to bring my own parts (new CV joints), Adrian Alejo replaced the CV joints, and I only paid for the labor. The total labor cost was reasonable when compared to other repair shops in the area. I was so satisfied with the work done, that a few days later I came back to have them replace the front oil seal on my other vehicle. Again, very satisfied with the work done and the price. They are good and reasonable!! Pros: Friendly, reasonable labor prices, & job knowledge. Cons: None! more

All the guys at the shop were great, both Kevin and Oscar are awesome. They were accurate with my pricing, the mechanics are very knowledgeable and the work is done as quickly as possible. They take such great care of me, I trust them to treat me honestly and with a smile, they do excellent work. All backed by their 12 months or 12,000-mile warranty and with genuine NAPA Auto Parts. Thanks for taking care of my little car and helping it to be all it can be... Pros: Very reliable and great customer service Cons: NA more

Ben White Automotive gives great service at a great price. They don't make you wait forever like other places who act like they have all the time in the world... The best part? I didn't get treated like a dits because I am a woman. I appreciate the respect. As a result of superior service and good prices I will send others over who are in need of car repair. Pros: Great service Cons: ??? more

I had a laundry list of small items that needed to be fixed on my 02 Chrysler Sebring. All of the items were fixed quickly and for a fair price. The staff is friendly and honest. My check engine light had lit up and they were able to discover that I had a malfunctioning O2 sensor. All of the repairs I have received have held up well over time. I will definitely return here if I need further repairs. Pros: Honest, friendly, competent more

A lot has already been said about these guys but I'll give you my quick story. Clutch is failing. Go to dealership - diagnosed as wear and tear needs to be replaced ($1800+ for clutch and rear-seal)plus $99.00 for diagnosis. Not too interested in that price so I go to a reputable mechanic I have used before. He lets me know that Scion models have to have their sub-frame removed and unfortunately he can't do it. But he does recommend BWA. I give the boys a call, get a quote(over $600 less for the same work) and set up and appointment. Monday last week I roll in (kind of literally) and drop off. He says it'll be done Tuesday afternoon. Pros: My experience Cons: It was cold when I dropped it off more

I needed some minor work done on my car, and went to Ben White Auto based on all the good reviews. more

I took my Nissan Altima 98 in for a repair as it died just after I arrived in Austin (moved in from West Coast). Literally pulled into town and headed for the Hotel on Govener's Row and the car died just outside the Omni Parking lot. Had to have it towed to Ben White. Pros: Very professional, cost conscious, recommend just what needs fixing, free diagnosis Cons: busy? location - frontage road. more

I went to Ben White after a horrendous experience with Firestone on Congress. I had gone to Firestone on at least 5 different occasions with the first time being to fix my brakes. While there, they told me that I needed a new fan belt, so I said go ahead and replace it with the best belt you have. This is when all my problems started. Driving out of the shop that day, there was now a high-pitched squeal coming from my engine and then several days later, the engine wouldn't stay running after starting it on a cold start, not until I revved it several times and warmed it up. Even then, it was very uneven. On the next 4 visits to Firestone, my truck not only didn't get fixed, it got worse! Pros: Knowledgable, Timely, Caring and Direct Cons: Easy to miss driveway to shop more

I have a minor transmission problem. They looked at it and said it's going to be fine for another couple of years and charged me nothing for that. They said it's too expensive to do something about it now and recommended to wait. In comparison, at Firestone they charged me $100 for the diagnostics. more

I got my brakes done, and they were kind enough to see me very last minute. The shop was professional, well-organized, efficient and most importantly, did good work. I would definitely recommend them to anyone looking for a good mechanic. 4 stars for sure. Thanks! more

I thought my truck needed new brake pads and was referred to Ben White Automotive. I dropped it off at 1pm and got a call back around 5pm saying that it didn't need new pads and that everything looked fine. When I went to pick up my truck I expected to pay for them taking the time to look at it but they didn't charge me anything. They could have easily just done the work and charged me but instead they sent me on my way with my keys. Pros: honest mechanics and warm reception at the front desk more

It;s not too often you take a car to a repair shop to get an oil change and see about an intermittent check engine light and get a total bill for $46.12. Admittedly, Ben White Automotive wasn't able to completely fix the intermittent check engine light on this visit, but they were knowledgeable and friendly and definitely fairly priced. They even offered to take another look at the on-again, off-again check engine without charge the next day, Saturday, despite the fact they are closed on Saturdays. I feel pretty sure a lot of shops would have replaced the possibly malfunctioning thermostat and O2 sensor and billed me hundreds of dollars, possibly without addressing the real problem. The fact that they didn't do that tells me this is a good place to do business. Pros: Got a very good feeling overall about the place Cons: They weren't able to fix the problem on the first visit more

I took my Nissan Frontier 04 to Ben White Automotive South because of a service engine light and left it there. They called me not so long after and told me the problem was a loose gas cap. When I came back my truck was a ready and they did not charge me anything for that. I appreciate their honesty and will come back any day if I have any other problem with my vehicle. more

I struggled with my car and tried to allow my brother to make the repairs to save on $$$. After three weeks of him not able to figure out what was wrong, I towed my Nissan into Ben White Automorive. It took a week to get my car back even though they only replaced my alternator but worth the wait. Great price. Great service. more

I took out 03 Nissan Moreno in for fuel system cleaning and they identified a cracked engine mount. I had just been to the Maxwell Nissan on 183 asking them to check out a lurching upon acceleration. The dealership kept it for a day and then told me absolutely nothing was wrong, that the car checked out fine.They MISSED two engine mount cracks! but Ben White caught it right away and fixed it the same day. They even arranged a rental that worked out great. I certainly would use Ben White Auto again. Pros: lots Cons: easy to miss their driveway more

I would definitely recommend this auto repair shop. The only reason I wouldn't give them 5 stars is that they upped the price from the original quote. HOWEVER, I do believe the extra work needed to be done, and they charged me a VERY reasonable price for the parts (I checked). Bottom line is that I'm going to take my car back there next time I need something done. Pros: Honesty more

I've never actually hired the guys at Ben White because they've always told me what my problems were and gave me the truth about driving with the current problems. I always go back to them first because I trust their opinions, I feel they are honest, and when I do have a problem that needs to be fixed, they will be the first ones I think of. Pros: honest more

I took my car in for repairs and the exact repairs were completed as previously discussed over the phone. I haven't had any problems with my car since the repairs and would recommend them to a friend. Another plus is that I payed less than half of what the dealerships quote was. Pros: service performed, priced charged and repairs completed when stated more