I went to Ben White after a horrendous experience with Firestone on Congress. I had gone to Firestone on at least 5 different occasions with the first time being to fix my brakes. While there, they told me that I needed a new fan belt, so I said go ahead and replace it with the best belt you have. This is when all my problems started. Driving out of the shop that day, there was now a high-pitched squeal coming from my engine and then several days later, the engine wouldn't stay running after starting it on a cold start, not until I revved it several times and warmed it up. Even then, it was very uneven. On the next 4 visits to Firestone, my truck not only didn't get fixed, it got worse!
Pros: Knowledgable, Timely, Caring and Direct
Cons: Easy to miss driveway to shop
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