Very unprofessional, and between my girlfriend and myself, the worst rental agency we've ever had to deal with. Maintenance issues can take weeks to get done, and often you have to call them back to remind them of your problem because they haven't done anything about it yet. I've lived here over a year and a half and they still haven't fixed a door thats been broken since before I moved in, not to mention it took well over a month to get my washer replaced.
They also have no real idea on what they are trying to sell. We should have walked away when the representative wasn't able to answer any of our questions upon our walk through, and acted surprised when we asked her about painting. We asked if we could paint if we returned it to its former color when we moved out. She replied as long as everything is white again, to which we replied that the walls were currently a medium green. The worst part, she was in the house with us. They also didn't know that most of the windows upstairs were missing screens when we moved in and now that I'm moving are trying to charge me for them even though it was written on the move in walk though checklist.
To this day, they still haven't figured out the correct address. All maintenance and mail they send comes to a street several blocks away.
Avoid this cooperation like the plague!