My roommate and I were very unhappy with Ballard Realty. I'll start with the positives. They were easy to contact and quick with repairs. As for the negatives, they did not ask for permission to enter our apt. on three different occasions (2 for repairs and 1 for showing the apt), they sent a letter to tell us they were showing the apt and did not confirm, they rarely checked the premise, and they were aloof, arrogant, and a bit rude over the phone and in person. We thought the apt was overpriced for what it was. They weren't horrible managers, but their communication skills were extremely lax and unprofessional.
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