7/1/16: Move - Services offered were not correctly provided; binding fee and estimate given, paid, then ASVLR required a second binding fee after signed agreement.
While some of the issues do stem from the physical service we received from the carrier, Smart Moving, Inc., All State Van Lines Relocation failed to provide us the full services they offered to us upon signing our Moving Estimate. Additionally, they rushed us to sign said estimate to ensure we'd get our June 30th pickup date that we'd paid twice to reserve (e-documents that never declared or named Smart Moving, Inc. as the carrier) - the first with the original Moving Estimate for the $2100 binding fee, the second time when they essentially held our relocation ransom unless we paid an additional binding fee(???) of $500+. As a moving broker, they should never have required two separate binding estimates - the original, and then a revision to said estimate. As far as being apologetic, a representative from their resolutions department by the name of Chris Gonzalez did contact me following the numerous complaints I filed with ASVLR. When he inquired what they could do to "set things right" due to my dissatisfaction with their service, I responded that a refund of our deposit would be appropriate. Mr. Gonzalez replied that that was not reasonable, and then offered to raise their original amount offered from $100 to $250. I, in turn, replied that that, too, was absolutely absurd and more of an insult than a "gesture of good faith" and that an offer of $1000 would be closer to acceptable. He said that he would speak with his management to see what they could do and then get back to me, and I have yet to hear back from anyone regarding a more realistic resolution.
3/31/17: Insurance policy claim still pending, got sick of waiting on ASVLR to actually offer a satisfactory resolution ($250 is absolutely NOT acceptable; we paid over $2600 for binding estimate fees, alone). Now officially filing a complaint through the BBB; next step will be litigation.
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