I order in from the pump at least once a week. Haven't had a bad meal yet.
My favorites are the baked felafel with hummus, the Pump omelette (egg white with your choice of add ins), and Dionysus (with whole wheat pasta).
You should definitely call ahead if you're going to pick up - you may encounter a busy signal - but keep trying - it's worth it! Also, make sure you get your side sauces!
I wish more places would try to cook without butter, oil or lard!
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