HORRIBLE PLACE … My daughter did not read the reviews before boarding her beloved pet at this facility. Based on her experience with their grooming she thought this was a great place to leave her dog for seven days. I came back early from our trip and was not aware you could not pick up your pet on Sunday, So, I went on Sunday to pick him up. I happen to see an employee in the yard so I asked if I could see my dog. She was reluctant about letting me see him so I panicked and demanded she let me see him. She brought him out to the fence and I almost fainted. He was covered in feces and as he was running out feces was coming out of his rear end, his face was matted with what she said was tears, his eyes were half open like he was exhausted and he seemed disoriented. This was like coming to pick up a child from a daycare provider unannounced and finding out how they really treat your child. The next day I talked to the owner and she was furious. Her exact words were “the fool who let you see your dog was stupid.” I was floored by her comment. I advised her that I had not told my daughter about the condition of her dog because she was still out of town and I did not want to cause her anxiety about a situation she could do nothing about. The owner chose to call my daughter and attack her also. We requested a bath before picking up our dog. When we picked him up he still smelled like feces. Remember we loved their grooming. But however we have never brought him in covered in feces. If I had not witnessed his condition the day before I would have had no idea why he smelled so bad. We cannot take back the abuse apparently our pet went through for seven days but we can try to prevent other people from the guilt and heartache that comes with a poor decision. HORRIBLE PLACE.
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