When I moved the last time, around 2 years ago or so, I gave this clinic my new address for the reminder postcard letting me know my dog's shots were due. Completely forgot about em until a good 7 months later or so, mostly because I never got a reminder (yeah, yeah, grown woman should remember when her dog's once-a-year shots are due). Ended up having my mom and daughter take him in while I was at work, and they'd never been there before. The women at the desk were extremely rude to my 60-something year old mother, especially when she didn't know where the scale was to weigh him. She also told them that he was there for this year's shots, and the woman gave an attitude saying he hadn't been there in two years, so they couldn't be this year's shots. Argumentative much? I understand that this is a super busy clinic, they get a lot of phone calls and walk-ins, and they have a lot to do, but can the attitude. You work in a customer service environment, and if you don't like people, don't work a front desk, animal clinic or not!
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