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Horrible and disrespectful Service - Review by citysearch c | Guayaba Latin Grill

Guayaba Latin Grill

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Horrible and disrespectful Service 5/6/2012

the music was great but the service was unacceptable. First, I order two appetizers and the waitress didn't bring me any silverware. My sister had order an appetizer and an hour later, she had to ask the waitress if she was going to bring it or not. The waitress asked her if she still wanted it or not (very rude). My sister said no and we asked for our ticket. We went to the front to pay and ask (whoever was in charge last night) for the managers name and number, which he refused. We paid and left the building and the waitress sister came behind my sister and started going off saying get The F**k out of there if we didn't like it. I tried to tell this other waitress that we were outside the building and we were leaving and she was out of line for talking to us that way. Because she kept insulting us, I went inside to tell the security guy that this employee was insulting us, him the guy that didn't want to give us the managers number came outside, I explained to him what his employee was doing outside and she started going off again, the sister (who was our waitress) came outside too and started going off on us too. We walked to our car, we were in our car pulling out of the parking lot and a bouncer or waiter and the security guy knocked on our window demanding if we had pay. They demanded their employee made us go through, the least they could have done was to forget about the ticket but we did pay and we show them the ticket. But honestly, it was so embarrassing to have two people at our car asking us if we paid for our meal. Like I said, the environment was great, the music too but the service wasn't good at all. I will contact the manager and let him know, I will contact the owner and let him know because such place and clients deserve good people to work there. more
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