DNB was contacted through American Home Shield to replace our leaking water heater. DNB was reponsive to the issue and the technician did a good job replacing the water heater. HOWEVER, they decided that the flex lines needed to be replaced, although the current lines were not damaged in any way and said the roof vent needed to be 'repaired' because it wasn't to 'code'. We agreed to the extra work thinking they're the experts, HOWEVER, they gouged us severely on the cost. They charged $293.66 to replace (3) lines that cost about $50 total (no extra labor cost as the lines had to be connected anyway) and get on the roof to slide the existing (not new) exhaust sleeve down flush with the roof, literally (5) min. to push the sleeve about (6) inches down the exhaust pipe. Although the job was completed satisfactorily and they were polite, they severely gouged us with the upsell on additional unnecessary items. We were charged a little more than double what would have been a fair price, in addition to what they were collecting from American Home Shield.
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