This is by far the worst car wash that I have ever been to. Most recently on January 17, 2012 I took my car in to get a basic wash and the upholstery cleaned. It took about an hour and the wash job looked fine. After I had returned home I noticed a large dent and scratch on the passenger side front quarter panel. When I returned to the car wash to report the damage the ""manager"" whose name is Dell argued with me saying that I can't prove that the damage happened here and that I am responsible for paying for it since it is ""my car"" as he stated. After arguing with him for 15 minutes and listening to him to continue to tell me that ""he"" did not damage my car and that I ""can't prove that it happened here"" I asked for him to show me the written policy on damage to vehicles. The only thing he could show me was a sign on the door stating that they are not responsible for damage to ""windshields, valuables left in the car, and aftermarket equipment"". When I pointed out to him that nowhere on his sign did it say body damage he continued with his argument that I have to prove that it happened there. When I told him that he will be reported to the better business bureau he said ""good luck proving it"". That's awesome customer service. Do yourself a favor and DO NOT take your car here!
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