When I went in for an oil change, I waited for about two hours. Finally, the staff member at the front desk informed me that my drain plug had fallen out and the oil spilled causing the delay (I don't know much about cars, so I didn't question this). Then, he said the oil change was free because of the long wait. I left without a receipt or new sticker, feeling pleased with the customer service and "complimentary oil change." The next time I went to have my oil changed somewhere else, I learned that my oil pan had been stripped and that there was a rubber plug in my oil pan. No other business would change my oil with the faulty plug. When I returned to Pep Boys, they claimed I had never had any services performed at their shop, and showed me that they had "voided" my transaction. They took my car to "look into the problem," then called me to say my oil change was finished, although that was not why I took the car into the shop. They attempted to cover up the record of their mistake. The managers declined liability for the damage. I hope to resolve the issue in small claims court, but the repair was estimated at $500 by my dealer. I am incredulous at the bad faith and poor service. Do not risk having your vehicle serviced here, even for something as small as an oil change.
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