When I went to Anjel's, my goal was to get my hair trimmed in order to clean up my grow out efforts. I explained to Kim at the front desk exactly what I wanted, and how I've been having a hard time finding a stylist who doesn't want to keep cutting my hair off. She completely understood and relayed my request to Andrew, who was the stylist assigned to me.\r
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First of all, Andrew proceeded to wash my hair in cold water without forewarning or asking me (it was a hot day and he thought he was doing me a favor). While he shampooed my hair, he was singing along with the music playing in the salon (this was no fun). He did not dry my hair well, and I had water dripping down my face as he began to work on me. I mentioned this to him, but he didn't respond (perhaps he didn't hear me because he was still singing!). He wasn't organized and was asking someone for various items he needed.\r
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I explained to Andrew once again that I was growing out my hair and just wanted it ""bobbed"" at the bottom to clean it up. I became suspicious when he just kept cutting and cutting and I heard him using a shaver thing. Sure enough, he butchered the back of my hair and it was just as short as the original cut I was trying to grow out.\r
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When I showed it to Kim at the front desk, she was obviously irritated at Andrew. He didn't show me the back, like most stylists do by handing me a mirror, but I could feel how short it was (it was shaved from the middle of my head down!). I was still in shock when I paid. Andrew kept telling me that I would get a lot of compliments on my hair (who cares when it's not what I want and doesn't reflect who I am?).\r
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I went back to work (I had gone during my lunch hour) and while I did receive compliments, lots of folks wondered why I went so short when they knew I was growing it out. I hated having to explain over and over again what had happened to me.\r
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I was in tears by the time I got home and I wanted to just die when my husband took a picture of the back of my head and showed it to me. He actually had to clean up the bottom for me with his clippers because it was all raggedy. He called the salon on my behalf and demanded a refund. They offered to give me a free shampoo (generous, huh?). They finally said they would credit my card the next day, which didn't happen. It took a couple more calls and I finally received my refund a week later.\r
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Stay away from this place!!!!!!!
Cons: Unprofessional
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