I am a veteran XC rider from the east coast. My experience with PSB was quite good. The bikes, rocky mountain element 30, that we rented were not necessity in mint condition but good working order. the wheels were true, drive train shifted well but some rub on rear brake---i fixed that in a jiffy. Free of charge, they supplied me with spd-pedals and my friend with a helmet and a new water bottle. Staff gave us advice on trails and were generally pleasant. Although i haven't tried the other shops in Moab, i would return to PSB.
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