It began with a 1 year contract. After 9 months, we decided to tell urban active that we won't renew our contract. They responded, ""Sorry, we can not accept cancellations until 30 days before the contract expires. Come back on August 1st."" Great, we have to make another trip in 2 months.
August 1st rolls around, and we go back to urban active. They charge us a $10 fee to ""cancel"" the automatic renewing contract that kicks in after our 1 year contract expires. We pay the fee, receive some signed cancellation forms, and everything's a done deal. Well, not really.
A month after the contract expires, we get $39 deducted from the credit card. We call repeatedly, but only get put on hold and then the call drops. We leave voice mail, but no one calls back. So, we take another trip to urban active. The service desk person tells us that our account was billed for an additional month, since they require 1 month notice before cancelling a contract. We were 1 day late, having come in on August 1st rather than September 29th. Nevermind that earlier they stated we can not cancel until August 1st. So, we throw up our hands an pay the $39, hoping to end this.
Another month rolls around, and we get debited $39 again. This time, the explanation is that their cancellation department must approve all cancellations, and this may take up to two months. We decide to call our credit card company and cancel the charge instead.
Next month, we get another charge, and cancel it again. Who knows how long this will go on, and whether urban active will decide to give bad credit reports due to this. It seems urban active won't accept our cancellation, no matter what we try, and will probably hold our credit rating as hostage when they can't freely remove $39 from our credit card every month. Just Great..
Do yourself a favor and pick another gym.
Cons: Continues to charge you after cancelling.
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